Totango
MAY 23, 2019
To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying? Unlike renewals, upsells aren’t tied to timelines.
SaaStr
FEBRUARY 7, 2020
Listen to the start of the episode for a promo code to our upcoming events! Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership. You need to not just stop at the event.
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Totango
APRIL 28, 2021
A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.
Totango
MAY 15, 2019
A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.
CustomerSuccessBox
NOVEMBER 24, 2021
ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. It will assist in knowing the impact of CS on customer value as well.
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