Totango

APRIL 28, 2021

Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88

SaaStr

FEBRUARY 7, 2020

Listen to the start of the episode for a promo code to our upcoming events! How have we seen them communicate together? What do we think will happen when there’s a conflict around direction of product? Karen Page: So you want to paint the vision and share with them the compelling differentiators that your product offers.

Scale 168

Scale Underperforming Technical Team Investment Sales Hiring 168