User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Helps users adopt advanced features with a continuous onboarding process.

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

FastSpring

DECEMBER 8, 2023

The NAMM (National Association of Music Merchants) Foundation celebrates and promotes the intrinsic value of music education. The NAMM Foundation advances active participation in music making across the lifespan by supporting scientific research, philanthropic giving and public service programs.

Merchant Services 153

Merchant Services Payment Services Payment Solutions SaaS Payments 153

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. What’s a free trial in SaaS? Book a demo to learn more.

SaaS Payments 88

SaaS Payments Payment Methods Strategy Payment Solutions 88

User Pilot

APRIL 29, 2024

TL;DR Segmentation is a process of grouping customers by shared characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. Userpilot is a product growth platform with advanced segmentation features. Let’s dive in!

Payment Solutions 92

Payment Solutions SaaS Payments Payment Methods Payments 92

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Split-test your upsell pop-ups to maximize expansion revenue. Get a demo now!

Onboarding 84

Onboarding SaaS Payments Payment Services Payment Solutions 84

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. The average conversion rate for SaaS companies varies between 18.6%

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Payrix

FEBRUARY 21, 2024

Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for your platform, make time to listen to this episode of the PayFAQ Embedded Payments podcast.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Buffer Resources

AUGUST 16, 2023

Another important detail to note is how Average Sales Price (ASP) and Expenses have changed over time. Our Average Sale Price (ASP) in 2014 was $13, while our total Operating Costs were $3,575,897. Our hosting costs include service providers like AWS, Cloudflare, MongoDb, Twitter, etc. Stripe payments make up 98.5

Merchant Services 75

Merchant Services Payment Services Payment Features Payments 75

Frontegg

MAY 27, 2021

Also, there is less pressure on Sales. Embrace self-service: Your development teams are embracing the self-service philosophy – your teams can focus on product adoption and self-service enablement. Also, no PLG strategy can work with traditional SaaS indicators. Best For: Product Adoption. 3 Frontegg.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

FastSpring

NOVEMBER 3, 2021

This process is normally straightforward, but in this case, we ran into a delay. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company. The same can be said about B2B sales.

Merchant Services 136

Merchant Services B2B Payment Solutions SaaS Payments 136

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. How do they think about attaching payments to those existing customers?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

SaaStr

MARCH 31, 2022

So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. million subscriptions transacted and Google’s marketplace has seen 3X growth in SaaS sales. Rico Mallozzi, Sr.

Scale 221

Scale Marketplace as a Service Cloud SaaS Payments 221

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 3) Almost any business in the world needs this or that software for its own needs. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Neil Patel

DECEMBER 30, 2020

Are you looking to monetize your blog or earn a passive income? This is a complete guide to choosing the right affiliate network for your platform, including what an affiliate network is, why you should consider joining one, and a rundown of the top networks on the market. If so, you might be considering joining an affiliate network.

Merchant Services 140

Merchant Services Payments Payment Methods Marketing 140

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. Jake Dipple 4:40 Of course, so, Sideways 6 we’re ID management platform, and we exist to bring good ideas to life every day.

Customer Success 137

Customer Success VP of Engineering Payments Payment Methods 137

Tom Tunguz

DECEMBER 6, 2015

SaaS Enabled Marketplaces employ elegant business models. They are verticalized SaaS companies that manage a marketplace to create winner-take-all market dynamics. SEMs can generate revenue in four ways: charge the buyer and/or supplier a software fee & charge the buyer and/or supplier a marketplace fee.

SaaS Payments 100

SaaS Payments Pricing Outsourced Development Payment Solutions 100

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Whatever marketing strategy you choose, use Baremetrics to monitor your sales data.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

ProfitWell

JUNE 26, 2019

The term “dunning” sounds less than inviting (potentially why it's an overlooked process for many subscription businesses). That and its reputation as a process that both customers and companies hate to deal with. Nevertheless, dunning is a process you have to work at. Reasons credit card payments are declined.

SaaS Payments 40

SaaS Payments Payment Services Payments Payment Solutions 40

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. Business to Consumer (B2C). SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. There’s nothing more exciting than when a new customer signs up for your product or service.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

ProfitWell

JUNE 27, 2019

Today we’re taking a look at what recurring billing is, some of the pros and cons for both merchants and customers, and how to optimize your recurring billing strategy to maximize revenue and minimize churn. The reason so many subscription businesses have adopted recurring billing is because of the benefits for both customers and businesses.

Merchant Services 76

Merchant Services Payment Features Payments SaaS Payments 76

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 91

SaaS Payments Payment Services Payment Methods Payment Solutions 91

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. What is RBF?

Finance 85

Finance Payments Revenue Payment Solutions 85

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The benchmark customer churn for SaaS for SMBs is 5%. We knew if we wanted to keep our business growing, we needed to figure out why so many customers were leaving, and provide the value-add they need to stay.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Unbounce

MAY 27, 2021

After more than 20 years in the business, independence still matters for CD Baby. That means anyone can use their service—from Grammy-winning artists to newbies who recorded a song on their laptop. Artists upload their music, send all the metadata required for proper tracking and payment, and the rest happens on the CD Baby portal.

Artificial Intelligence 139

Artificial Intelligence Scale SaaS Payments Payment Methods 139

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Managing your customers and their success path as a SaaS company is a meticulous process. SaaS businesses across the globe lose a chunk of their revenue due to poor customer service or experience.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Lean and Agile to Reduce Customer Churn in SaaS.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Strategy 90

Strategy SaaS Payments Payment Solutions Payment Methods 90

Chart Mogul

JUNE 16, 2022

Customer data is spread across multiple platforms: CRM, communication, billing, and subscription analytics. Now you can send revenue and subscription data associated with your customer in ChartMogul directly to Intercom. Now you can send revenue and subscription data associated with your customer in ChartMogul directly to Intercom.

Payments 52

Payments Data Azure Payment Methods 52

Baremetrics

AUGUST 30, 2021

It’s the sales rep from that new gym you’ve been checking out. It all comes down to the simple fact that most people do not like talking to sales representatives. It all comes down to the simple fact that most people do not like talking to sales representatives. If you’re in sales: it’s not you, I promise.

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform.

Scale 172

Scale Sales Recruiting Scaling SaaS Payments 172

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. What is RBF?

Finance 52

Finance Payments Revenue Payment Solutions 52

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. Experience is the keyword here. We hit it pretty hard.

Payment Methods 116

Payment Methods Marketing Payments SaaS Payments 116

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. What is inside sales?

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81