SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Welcome to Payfac-as-a-service.

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Subscription Flow

NOVEMBER 29, 2023

In a nutshell, multiple subscriptions implies that companies can offer various pricing tiers, billing cycles , payment options, discounts, and add-ons to their subscription plans in order to suit their requirements and preferences. Read more: How Having Multiple Payment Methods Can Be a Boon for Your Ecommerce Business?

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ProfitWell

JULY 22, 2020

However, today they can market their products online and set up distribution channels to deliver products directly to consumers. As consumers continue to embrace the convenience of online shopping, there is an increased need for businesses to achieve direct-to-consumer growth. 2 direct-to-consumer brands experiencing explosive growth.

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User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

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ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Secure checkout processes are vital, but you want your payment process to be as fast and effortless as possible. Post-purchase friction.

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Natalia Luneva

JANUARY 13, 2021

Tracking your customer retention and churn metrics help you understand your growth opportunities. Just look at these stats: Increasing customer retention rate only by 5% can increase your profits by 25-95 %. The period refers to a month or year depending on which payment option you offer or which of them is more popular.

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User Pilot

MARCH 23, 2023

Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Create a personalized onboarding flow to help users reach the Aha! Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: moment faster. #3: User persona.

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User Pilot

JANUARY 11, 2024

Personalize the onboarding experience to highlight features that help each user achieve their primary goal. Use automation to provide personalized user support and drive customers through the onboarding experience. Use automation to provide personalized user support and drive customers through the onboarding experience.

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User Pilot

JUNE 20, 2023

So, in addition to improving your customer retention rates, these customers help grow your customer base and drive revenue growth. It is a UX research method that measures how easy it is for users to use your product. Ultimately, your choice of testing method will depend on your goals, product development stage, and more.

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Payment Methods SaaS Payments Strategy Payment Services 98

Sales Hacker

JULY 18, 2022

We all know customer retention is more important than ever. Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. Automate these 5 processes to boost customer retention. Educational sequences.

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FastSpring

JANUARY 26, 2024

The realization of value in the product by meeting customer’s goals will endear the product and the company to customers, increasing retention and therefore ARR. What was the first thing you bought online? Jake Dipple 3:15 It was probably the last thing I bought online as well. Sign up for a free trial or schedule a demo today.

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BrightBack

APRIL 6, 2020

While many subscription companies were already turning to customer retention as a new lever for growth in 2020, current events emphasize the urgent need to consistently improve the customer experience in order to retain subscribers long term. The subscription industry is entering a retention-led phase of growth.

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User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value. You’ve opened the right link!

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Churn SaaS Payments Payment Solutions Payments 98

Totango

JULY 13, 2021

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. Increase Customer Retention. If they are not engaging with certain functionalities, be sure to educate the customer about them. Let’s take a look.

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ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Secure checkout processes are vital, but you want your payment process to be as fast and effortless as possible.

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Payment Methods Payment Services Payment Solutions Technical Review 52

User Pilot

DECEMBER 19, 2023

Personalizing customer workflows according to their needs. Personalize customer workflows based on their needs : Each user is unique and might need guidance at different touchpoints within your SaaS product. Account managers need to help fulfill these needs by offering personalized workflows to improve engagement rates.

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Blulogix

FEBRUARY 16, 2024

By BluLogix Team Elevating Customer Engagement and Retention Through Automation In the competitive arena of recurring revenue models, the mastery of customer lifecycle management (CLM) becomes paramount for sustaining growth and ensuring customer satisfaction.

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User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. If you want to ensure customers renew each time, continue reading ahead. Book a demo now to find out more.

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ProfitWell

MARCH 9, 2020

Businesses will often sell subscriptions at a discounted price, making it cheaper to buy products via subscription than buying in the store. Birchbox, for example, sells beauty products via subscription for less than it would cost to buy in the store. Let’s take Netflix as an example. Replenishment. Focus on differentiation.

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ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Do they access training or educational resources? Here are four steps to get you started.

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Hull

SEPTEMBER 1, 2020

Different post-payment feature adoption strategies you can use on Facebook. This method also works on expansion, retention, churn and user/feature adoption. Transactional emails (sending triggered emails and educating their customers on the way). Personalize the user adoption flywheel to them. Why is that?

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Unbounce

MAY 27, 2021

Artists upload their music, send all the metadata required for proper tracking and payment, and the rest happens on the CD Baby portal. Key achievements in his tenure at CD Baby include an ambitious project to translate the website’s blog into three different languages: English, Spanish, and Brazillian Portuguese.

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Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. This is achieved by showcasing new features with guides and educational elements, something that exponentially increases their usage rates. Best For: Online Payment Processing.

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OPEXEngine

FEBRUARY 22, 2022

The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. The objective of these marketing campaigns is to increase brand awareness and further customer education to move respondents closer to a sale. eCommerce Marketplaces. eCommerce Marketplaces. Direct Sales.

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Baremetrics

JANUARY 24, 2021

Our smallest self-serve plan was basically a revolving door, and users couldn’t upgrade or downgrade their plan without calling a sales person. Even pre-COVID, our industry (online coaching) had matured drastically since 2018, and those trends were poised to continue. It took us over 9 months, but here’s how we did it.

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Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

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User Pilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Split-test your upsell pop-ups to maximize expansion revenue.

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Chargify

MARCH 25, 2019

Our revenue retention features allow companies to prevent payment failures as well as monitor at-risk accounts so that clients receive the reminders they need and never feel like they are being caught off guard. And should all else fail, they can always contact the support team through live chat, email or phone.

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ProfitWell

MARCH 24, 2020

Inbound marketing revolves around creating educational and informational content to attract new leads i.e. blog posts, eBooks, and webinars. Webflow is a web-based drag and drop tool for building responsive websites, a team that stands behind the “no-code” movement. Masterclass.

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SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. It has retention, things like that. Pauline : Oh yeah.

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Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. Increase Customer Retention. If they are not engaging with certain functionalities, be sure to educate the customer about them. Let’s take a look.

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Chart Mogul

JUNE 16, 2022

Customer profiles in Intercom will be populated with data like MRR, ARR, Net payments, subscriber since, subscription status, plan, email, currency, and company. Using those data points as filters in Intercom will enable your marketing team to provide personalized messaging via Intercom. Improve retention with MRR-based onboarding.

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Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry.

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Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry. This is difficult, especially if your product is complex. Source: HBR.

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ProfitWell

JUNE 27, 2019

Customers enjoy the convenience and simplicity of automatic payment methods, and merchants benefit from prompt and consistent payment. Customers simply sign up and input their payment information once, knowing the company will be paid automatically each cycle. Convenience for customers and merchants. Predictable revenue.

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User Pilot

APRIL 23, 2021

That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. You’re not going to recoup all that investment with just one round of monthly payments per customer. Most online information about churn is vague, high-level fluff. Use content to educate your customer 9.

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Totango

MAY 19, 2020

When the driver of uncertainty is a macro-scale force beyond our influence, it is not clear what the best method is for dealing with these circumstances. You can help your customer extend their business dollar further by reducing renewal and contract fees or offering flexible payment terms.

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