Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.”

Technical Review 143

Technical Review Payment Services Payments AI Search 143

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. It’s not really surprising that so many tech company executives punt on the traditional corporate strategy process. What they don’t do is get bogged down in process or complexity. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Chart Mogul

AUGUST 15, 2019

New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing.

Finance 52

Finance Payments Revenue Payment Solutions 52

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Amarachi Ogueji. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Help clients buy more of Robin’s goods and services. Aid in developing instructional materials and training programmes to support customer education. Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

User Pilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Educate customers with resources in multiple formats like blogs, webinars , or videos. Cultivate a customer-centric culture from leadership down. Personalize experiences for different customer segments. What are the different types of customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SaaStr

OCTOBER 10, 2019

Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond. Is the creating process a clear easy, are we guiding you well enough? Joaquim Lecha : Not at all. My pleasure.

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

SaaStr

OCTOBER 27, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! That’s why we give boards and leadership teams an elegant solution that simplifies governance. Paddle offers SaaS companies a completely different approach to their payments infrastructure. Grab tickets here. .

Merchant Services 257

Merchant Services Payment Solutions Onboarding Payments 257

SmartKarrot

NOVEMBER 24, 2021

Developing use cases and new cases for the product or service Boosting brand loyalty Increasing customer reliance on products or services. An increase in CLV is possible with each subscription payment which increases profitability. Getting adequate leadership support . Educating and engaging colleagues .

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Wooden on Leadership. Applying a sales methodology to your selling gives you a tried and true advantage, and enables you to plan your work and work your plan.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 247

SaaS Payments Scale Payment Services Payment Solutions 247

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. And as a hobby we have just launched another SaaS company called ThreeKit.

Sales Recruiting 165

Sales Recruiting VP of Engineering Scale SaaS Payments 165

SaaStr

DECEMBER 13, 2019

So tell me how did you make your way from the wonderful coast of the UK into the world of SaaS and come to now be one of the leading CIOs in the really rising mega wave of enterprise SaaS? And so I think having the founders get a viewpoint and vantage point into just that selling process is really important.

Technical Advisors 152

Technical Advisors Scale Technical Review Payment Solutions 152

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. What I love about SaaS as a product person is that it’s a longterm value exchange. We’re investors in Uber, and this is not a SaaS example, but I think it’s a nice one to illustrate the point.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

AUGUST 27, 2019

First step, we have who has worked with a number of SAAS companies in New York City as a CFO, and is now CEO of Concert Finance, a sales commission platform. And so that required leadership coming in and saying, “What exactly am I looking to incentivize here?” This doesn’t make any sense. Jessica Lin: Cool, fantastic.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise?

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. Now there are 20 or 30 public SaaS companies we can learn from. But the downturn in SaaS, at best, is uneven.

Sales Hiring 194

Sales Hiring Scale Sales Recruiting Scaling 194

SaaStr

JULY 8, 2020

We can only process so much change, and I feel like we’ve been through three worlds since early March. I guess probably one of the more notable companies that we work with is Guild Education. I think it’s, in SaaS, in cloud, if you define it that way, I think it’s about 15 to 20%. The rate of change, right?

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

SaaStr

AUGUST 15, 2019

How did you come to found MessageBird and really one of the fastest growing and most exciting opportunities in SaaS in Europe today? Then we couldn’t process the payments. So you try to have more of a data-driven process around, you know, the products that you’re building. A little bit about you. That sucks.

Scale 100

Scale Payment Methods Scaling SaaS Payments 100

SaaStr

AUGUST 15, 2019

How did you come to found MessageBird and really one of the fastest growing and most exciting opportunities in SaaS in Europe today? Then we couldn’t process the payments. So you try to have more of a data-driven process around, you know, the products that you’re building. A little bit about you. That sucks.

Scale 100

Scale Payment Methods Scaling SaaS Payments 100