I Was Wrong. NPS is A Great Core Metric.
SaaStr
DECEMBER 4, 2022
I wrote a version of this post way back in 2016. It created a lot of discussions and was more controversial then — that NPS was a great core metric. We’ve all evolved a lot since then. We’ve gotten great at measuring both NRR and GRR. And almost everyone does some sort of regular NPS survey. And most segment it across customer size or other segments.
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