Sun.Jun 25, 2023

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Dear SaaStr: What Are Some of the Qualities of a “Bad” Startup CEO?

SaaStr

What are some qualities of a bad startup CEO/founder in Silicon Valley? A few that I’ve seen across the handful of investments I’ve made … that didn’t work out: Not really committed to going long. This doesn’t so much make you a “bad” CEO as one that likely won’t get much past $2m-$10m in ARR. If you aren’t committed for 10+ years, you tend to exit one way or another … earlier.

Startup 262
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Picking Teams in AI

Tom Tunguz

Yesterday, Databricks announced its intent to acquire Mosaic for $1.3b. Perhaps not coincidentally, Snowflake announced a deepened partnership with Nvidia to offer customers models & training on Nvidia’s Nemo platform. Clouds are picking teams in one of the most important dislocations in software. Cloud LLM Infrastructure Microsoft OpenAI Snowflake Nvidia Databricks Mosaic Google Anthropic Oracle Cohere Amazon HuggingFace Microsoft has invested over $10b, plus significant development e

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Top SaaStr Content for the Week: LaunchDarkly’s Co-founder, Loom’s Co-Founder and CEO, SaaStr Europa Stage A Sessions and more!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Everyone Has a Side Hustle Now. Is That a Good Thing? Customer Success Has Gone from The Customer’s Ally To Its Nemesis The Era of Efficient Growth in SaaS is Here with SaaStr’s Jason Lemkin 10 Tips To Avoid SaaS Burnout The 10 Things I’d Tell My Younger CEO Self to Do Better Next Time Top Podc

Startup 245
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Customer Satisfaction (CSAT) Survey Template

User Pilot

Looking for a ready-to-use CSAT survey template? Collecting user feedback is a key element of any product growth strategy. After all, you can’t improve your product if you don’t even know how people feel about it. In this guide, we’ll show you how to use a CSAT survey template for all your feedback collection goals! TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your t

Scale 98
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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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10 of The Top Product Led Growth Sessions From SaaStr Annual: DropBox, Postman, Clickup, Notion, Grammarly and More!!

SaaStr

As we gear up for SaaStr Annual 2023 in the SF Bay Area on 6-7 September , we wanted to take a look back at some of our most iconic speakers and sessions from over the years, that we can still learn from today. Unsurprisingly, Product Led Growth has been one of the most popular discussion topics at the past few SaaStr Annuals. Here are 10 great sessions to study, and we will have tons of incredible sesssions, speakers and braindates on PLG at SaaStr Annual 2023 in September!

Scale 241

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The Ethics Evolution of Offshoring: A Glow Up Story

TurnKey Labs

Undeniably, the sphere of offshoring has expanded rapidly since the whole gig kicked off in the late 90s. I remember when people used to think it was all about exploiting cheap labor in some far-off country. But fast-forward twenty-odd years, and the smart cookies in software development have a whole different take on it.

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5 Best User Onboarding Experiences

Inturact

What makes a user onboarding experience fantastic? It’s making them feel empowered, enlightened, and eager to explore what awaits them on the other side of this initiation process.

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How to Use Customer Experience Insights to Drive Growth for SaaS?

User Pilot

With the right customer experience insights, you can remove the barriers that have been stunting your product growth for ages. But how exactly do you leverage the goldmine of customer experience data to grow your SaaS? In this post, we’ll take you through the ins and outs of smart product analytics and in-app surveys—so you can combine them to collect and leverage insights to cultivate product growth.