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So RingCental is both an incredibly impressive SaaS and Cloud company — but also a bit of a cautionary tale. It’s been around for decades but has continued to iterate, expanding into the enterprise, the contact center, and so much more. Fast forward to today, it’s at: $2.43 Billion in ARR Growing 9%-10% With non-GAAP operating margins of 20.9% and yet … It trades at a $3 Billion maket cap, or 1.2x ARR Now they have $1.5 Billion in debt, so one could argue it’s reall
Selling internationally can get complicated very quickly if you’re trying to manage cross border payments yourself. Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions.
Dear SaaStr: Should I Fire a Sales Rep That Lied To Several Customers? I think most sales execs lie, at least a little bit. I don’t like it. But I’ve come to accept that you have to put gates and process around most sales execs, or most will lie, at least a little, to close the deal. We did a recent SaaStr survey and you said 97% of software sales execs lie at least sometimes, a little: Control it, or it will spiral.
In today’s fast-tracked financial landscape, billing software has become a need. To run a business is like trying to balance several stacked plates in your hands. To preserve that balance, you need to be extremely cautious and proactive. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more.
Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.
UX research can seem intimidating when you first look at the costs. Companies invest in skilled researchers because great user experiences drive. The post How To Do UX Research Without a PhD or Massive Budget appeared first on The Daily Egg.
Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
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Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
Businesses across the globe offer subscription services to allow customers to pay for their services, and there are plenty of subscription acceptance providers out there. One provider in particular, Zuora, a BlueSnap partner, helps businesses get the most out of subscriptions. The post The Ultimate Guide to Subscription Payments with Zuora appeared first on BlueSnap.
Streamlining the hiring process is essential for businesses looking to attract top talent, reduce time-to-hire, and improve overall efficiency. A lengthy or cumbersome recruitment process can discourage qualified candidates, increase hiring costs, and delay filling crucial positions. To make the The post How to Streamline Your Hiring Process appeared first on Nimble Blog.
We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. There’s, however, no easy way around it as maintaining an effective corporate compliance program in today’s dynamic business world is essential not only for building trust with your key stakeholders but also for ensuring an effective and smooth risk management strategy.
In this comprehensive guide on SaaS metrics, you'll uncover essential strategies to drive business growth and. The post SaaS Metrics: a Complete Guide to Tracking Business Growth first appeared on SaaS Metrics.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
The era of hyper-functional SaaS is here, and it’s reshaping the landscape of SaaS companies. At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. PST, SaaStr CEO and Founder Jason Lemkin lays out how SaaS companies are now faced with the challenge of delivering more comprehensive, automated, and efficient solutions than ever before.
What are KPIs in SaaS and how do they interconnect to drive growth? Discover the essential metrics that can transform your strategy. The post What Are KPIs in SaaS? first appeared on SaaS Metrics.
Do you struggle to keep track of customer concerns through a standard mailbox like Gmail? It’s so easy for a single important email to get buried underneath hundreds of general inquiries. Or perhaps your team is wasting valuable time by switching endlessly between different support channels. There’s a lack of consistency in your responses because […] The post Zendesk vs Gmail vs Groove: What’s the Best Tool for Customer Support?
The key to understanding SaaS metrics benchmarks lies in comparing industry standards with your performance, but what happens when your numbers don't align? The post What Are SaaS Metrics Benchmarks? first appeared on SaaS Metrics.
Implementing AI in software testing can accelerate release cycles, boost efficiency, and enhance software quality—but only with a clear strategy. This guide offers a step-by-step roadmap to help you evaluate readiness, strengthen infrastructure, upskill teams, and meet compliance needs. Discover how to automate up to 70% of testing tasks, enhance defect detection, and integrate AI into your CI/CD workflows without disrupting your SDLC.
Let’s talk about something that’s probably been keeping you up at night – your support agents’ performance. You know how crucial it is for your business that your agents are performing their best. So it’s frustrating when you can’t figure out why your customer satisfaction scores are poor. You might feel like you’re playing a […] The post How To Track Support Agent Performance appeared first on Groove Blog.
Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. There’s, however, no easy way around it as maintaining an effective corporate compliance program in today’s dynamic business world is essential not only for building trust with your key stakeholders but also for ensuring an effective and smooth risk management strategy.
Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn takes a deep dive into Nimble’s latest updates and Email Sequencing automations. Learn how these new features can The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
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