Development Team Review Retention Sales Recruiting 
User Pilot
JULY 28, 2024
Interested in retention specialist roles? In this guide, we’ll explore the ins and outs of retention specialist roles through detailed job descriptions and handy templates. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company.
Sales Hacker
MAY 7, 2025
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Marcy Campbell is the Chief Revenue Officer at AppFolio, where she leads sales and client services with a focus on delivering unified, end-to-end customer experiences. 16:00 End-to-end GTM orchestration across sales, marketing, product, and CS.
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Sales Hacker
MAY 7, 2025
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Marcy Campbell is the Chief Revenue Officer at AppFolio, where she leads sales and client services with a focus on delivering unified, end-to-end customer experiences. 16:00 End-to-end GTM orchestration across sales, marketing, product, and CS.
SmartKarrot
FEBRUARY 15, 2023
Reach out to accounts for checkpoint meetings and engage them proactively. First-level support for accounts that are owned. diligently keep track of every CS tool action. Develop, train, and coach the squad while maintaining team rhythm. Show by example how to put the needs of the customer first.
SmartKarrot
JUNE 25, 2021
Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports. Partner with the CS leaders to recruit, develop, and train their teams.
SmartKarrot
MAY 25, 2021
This role serves as the primary point of responsibility and accountability for all services obligations. Works closely with the Client Director responsible for the accounts. Partner with the CS leaders to recruit, develop, and train their teams. Drive portfolio-wide CS & retention training and learning culture.
SmartKarrot
JULY 27, 2021
Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.
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