Remove Data Analysis Remove Engagement Remove Leadership Remove Payment Features
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Why SaaS Companies Are Embracing Owned Media and How to Make it Work for You

Sales Hacker

This might look like: Community events Campaigns and activations Newsletters Podcasts Thought leadership and other blog content Establish your brand as a valuable, trusted resource that aligns with your product, and encourages your community to follow along by subscribing directly to your content channels.

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Data Tracking Plan: Step-By-Step Guide for Creating One

User Pilot

Tracking plans serve as a single source of truth and help organizations ensure consistent and accurate data collection to enable data-driven decisions. Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams.

Data 77
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Optimize Customer Health Scoring With A Value-Based Scorecard

Valuize Consulting

With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? Engagement Health. How is your customer engaging with your teams and your ecosystem? Are they engaging with support? Do they click?

Scale 52
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Optimize Customer Health Scoring With A Value-Based Scorecard

Valuize Consulting

With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? Engagement Health. How is your customer engaging with your teams and your ecosystem? Are they engaging with support? Do they click?

Scale 52
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Nov 29 – Customer Success Jobs

SmartKarrot

Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team. Apply here: [link] . Curation of nudge strategy to drive day-to-day learner communication.

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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Understanding our most and least engaged customers at a granular level. For example, our Product team could decide to build a data export API after learning our fastest growing segment exports their conversation data far more often than other segments ( you can already do this in Intercom ??). Assessing progress on our strategy.

Business 184
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Oct 28 – Customer Success Jobs

SmartKarrot

Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas. Reporting and analysis – own all customer metrics reporting to management. Manage renewals of annual subscriptions. Apply here: [link].