ProfitWell

MARCH 2, 2020

Guiding people effectively through that journey helps them see the value your service provides at each step of the way. It compounds, fostering stronger relationships that retain customers long-term. Here, we’ll talk all things customer success—what it is, why it matters, and how to build a winning strategy for your company.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. Customer success shifts collaboration from plotting where the customer needs to get to, to collaborating on the front side of utilization. And much more!

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to expand the product line to retain customers? First, what is continuous customer development?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. Since this often happens before customers are considering a purchase, it is often aimed at both getting more visitors to your site and focusing the targets to get the right visitors to your site. Attract Attracting customers is a two-step process.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

SmartKarrot

AUGUST 11, 2021

“A customer is a King”, an age-old business mantra that emphasizes the importance of customers or would-be customers in every business. The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. Fewer features in your SaaS product.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

All that Saas

JUNE 22, 2021

It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work. This is why teams and organizations prefer Ayoa because it takes online collaborative whiteboards to a new level.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

User Pilot

APRIL 15, 2024

TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Benefits of addressing customer pain points: Improved customer experience. Better customer support. Generic support without any personalization.

Communication 105

Communication SaaS Payments Payment Solutions Payment Methods 105

Sales Hacker

MAY 22, 2020

Today’s methodologies and processes give us a lot of different types of leads. Fortunately, there’s a way to make the entire process of getting, nurturing, and closing leads simple, and it only uses one type of lead — Sales Accepted Leads (SALs). And the vast majority of people think they’re bad for business and branding.

Payment Methods 113

Payment Methods SaaS Payments Payment Services Sales 113

Upscope

NOVEMBER 26, 2018

We found SaaS enterprise pricing to be quite confusing at first but having been through the process enough now, here's our advice for our younger selves. Enterprise 1: Mid-sized company They want to build Upscope into their own support tool so their staff can instantly screen share with customers. Do usage based pricing.

Enterprise 40

Enterprise SaaS Payments Pricing Payment Solutions 40

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. .” And let’s be honest, your developers signed on with your company to build features for your core product(s).

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. Measure success and iterate.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond.

Scale 139

Scale Scaling Payment Methods SaaS Payments 139

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: My Co-founder and I met in graduate school where we were creating algorithms for processing satellite imagery. The company is focused on “putting the math behind advertising for data-driven, profitable results.”

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Outseta

MARCH 18, 2019

Wes Bush is a SaaS marketer who has quickly developed a reputation as “the free trial vs. freemium guy.” He helps SaaS leaders launch and optimize free trial and freemium models via his consultancy, Traffic is Currency , and is also the founder of the Product-Led Summit. Geoff Roberts: Good point.

Payment Methods 40

Payment Methods SaaS Payments Payments Payment Solutions 40

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

MARCH 11, 2024

Looking for an effective event tracking tool and wondering if Mixpanel is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Mixpanel alternatives, it can be challenging to make a final decision.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! Develop a Full Marketing Strategy 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Upscope

SEPTEMBER 9, 2020

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need.

SaaS Payments 69

SaaS Payments Trends Payment Services Sales Recruiting 69

User Pilot

NOVEMBER 28, 2023

Looking for a good SaaS analytics tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Appcues!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

Looking for a good SaaS reporting tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Appcues!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. Too many SaaS companies end up in the same situation. They launch a product, start bringing in some solid revenue, and put all their efforts into acquiring new customers. Thankfully, you don’t need to end up like poor Icarus.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user engagement analysis depending on the different criteria that different SaaS companies may have.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Google developed it to evaluate the quality of the user experience. Let’s get started!

Software Review 52

Software Review Technical Review Pricing Systems Review 52

User Pilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Google developed it to evaluate the quality of the user experience. Let’s get started!

Software Review 52

Software Review Technical Review Pricing Systems Review 52

User Pilot

OCTOBER 30, 2023

Looking for a good user behavior analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user behavior analysis depending on the different criteria that different SaaS companies may have.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

NOVEMBER 28, 2023

Looking for a good product analytics tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for product analytics depending on the different criteria that different SaaS companies may have.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

Baremetrics

MARCH 23, 2021

Introduction You want a subscription model for your business that increases revenue and keeps customers. You think about either Stripe , a payment platform, or Recurly , a customer-driven one to handle your billing. Do this by planning your billing and customer workflows. Which do you choose? Try Baremetrics free.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Let’s face it, even the top-notch expense management software can fail your employees if they don’t use it, but it also has to be easy and simple to use. Fyle Review (2022) – Expense Management Software. Enterprise.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

How To Buy Saas

JANUARY 1, 2021

Collecting payments and setting up membership is much easier when you choose to run your course through these online course platform. With platforms like this, you’ll be able to create courses but also run webinars, developer email sequences, and more. Learn about saas marketing here. So, confident about choosing a platform?

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

FastSpring

APRIL 30, 2024

If you’re selling your software, plugin, add-on, or other digital product for a one-time fee, you’re likely thinking about switching to a recurring subscription model. Are you looking for a merchant of record that will help you grow your subscription software business? We often see this in the software universe.

Subscription 151

Subscription Payment Features Payments Payment Solutions 151

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. The Definition of Customer Success. Customer Success Management Defined.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136