User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. Acknowledge unhappy customers and address their concerns swiftly to turn them into happy ones.

Payment Methods 94

Payment Methods Scale Payment Services Sales 94

FastSpring

JANUARY 5, 2021

When you were starting your online business, you probably weren’t thinking about how exciting the billing process would be unless you’re a trained accountant and love documentation, of course. To help you find the right billing software for your online business, we’re covering the ten features your billing software needs to have: 1.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

Stax

APRIL 30, 2024

Accepting card payments is a must for small to medium businesses today. Whether you’re a freelance service provider, a cafe owner, or a retailer, card payments are king, and your credit card processing account is where you hold power to manage and control your fees.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

USIO

MAY 24, 2024

Choosing the right payment gateway is a crucial decision for any SaaS (Software as a Service) business or ISV. With so many options available, it can be overwhelming to decide which payment gateway best suits your needs. Top-Notch Security Usio is PCI-DSS Level 1 compliant , the highest standard in the payment industry.

Payment Services 130

Payment Services Merchant Services SaaS Payments Payments 130

Stax

DECEMBER 27, 2023

Accepting payments is the most important functionality that a business needs to start selling. But to accept payments seamlessly and securely, you need a merchant account. A merchant account acts as a pathway between your business, your customers, and the issuer and acquiring banks to process electronic transactions like credit cards.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. This decision impacts everything from compatibility with existing systems to security features and customer support.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

Stax

MARCH 15, 2025

Enter payment monetization. Having a strategy to monetize payments gives SaaS companies an additional revenue stream while enhancing the customer experience and reducing customer churn. But how exactly should a SaaS company monetize payments? What is Payment Monetization?

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

FastSpring

MAY 14, 2024

Need FastSpring support? Visit our Support page. FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

FastSpring

NOVEMBER 9, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Preparing for Cyber Weekend: A Marathon, Not a Sprint Gearing up for Cyber Weekend in the world of ecommerce is like preparing for a marathon.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Intercom, Inc.

OCTOBER 16, 2019

Can one person buy via a credit card or will multiple stakeholders need to be involved? Goal of website. You also need to ensure you have a smooth onboarding process where users obtain value early. Managing your support. Goal of website. How much value does the application offer? Is the value ongoing or ad hoc?

Business Model 195

Business Model Scale Pricing Payment Methods 195

Frontegg

MAY 28, 2022

With more and more businesses offering their services online, payment processing is now taking centerstage. Creating a secure and smooth payment pipeline is becoming increasingly important, with users expecting more in-app freedom with the ability to purchase or upgrade their accounts with just a few clicks.

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Payments 98

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. It streamlines your entire billing process from invoice generation to payment collection. Let us not forget the possibility of human error in customer engagement.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Stax

JULY 25, 2024

– Your POS system needs to support the products and services you sell. For example, if you own a clothing retail store, your POS system should help you enter the inventory’s different sizes and colors. Or maybe you want one with customer management features to help you with personalized marketing strategies.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

User Pilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. A customer’s payment is typically the finish line of a race.

Onboarding 98

Onboarding Engagement Payment Methods SaaS Payments 98

FastSpring

SEPTEMBER 19, 2024

It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. Three other payments options in 2024. What Makes a Merchant of Record Different From Payment Service Providers ?

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

User Pilot

AUGUST 22, 2024

This is because the client onboarding process in financial services faces unique challenges. More importantly, we show you how to improve your onboarding and how Userpilot can help. Userpilot offers a range of customer onboarding, feedback collection, and analytics features for financial services and products.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

SaaStr

MAY 16, 2019

We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. I would argue that since now we have access to … we have lots of data points about trade shows we go to, the payment information, the sales data in CRM.

Merchant Services 210

Merchant Services Payment Methods Data Sales Hiring 210

How To Buy Saas

JANUARY 1, 2021

Online learning is a new trend which we are have encountered by now. Online learning and course are expected to rise with time and see a figure of $325 billion by 2025. Well, that’s enough to motivate yourself to start creating your first course using the best online course platforms. Why Choose an Online Course Platform?

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

Intercom, Inc.

OCTOBER 12, 2021

The rise of automation and bots has led to some seismic changes in the career landscape for many support professionals and support leaders have had to rethink the role and structure of their teams. As a result, human support is more critical than ever. Keep it personal with the right tone of voice. Womp wooommppp ?? ”.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Primary onboarding flows should be short and focused on training customers in basic functionality. Book the demo!

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

User Pilot

MAY 6, 2024

TL;DR A user profile is a collection of details about an individual user: their identity, roles, personal details, or behavior. They may be inspired by a user but they don’t describe one real person. Technographic details on devices and platforms used to ensure compatibility and support across technologies.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Phone calls.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Payment Methods 59

Payment Methods Customer Support SaaS Payments Payment Solutions 59

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

APRIL 15, 2024

TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Benefits of addressing customer pain points: Improved customer experience. Better customer support. Generic support without any personalization.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

Stax

JUNE 18, 2024

Features to look for in subscription software include automated billing, CRM integration, subscription analytics tools, scalability, and 24/7 customer support. The best subscription management platforms support multiple billing cycles for different products (i.e.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Stax

MARCH 6, 2024

Physical and eCommerce product subscription businesses are expected to make up 45% of the market’s value. In this article, we’ll unpack the complexities of recurring billing for businesses operating or transitioning to a recurring billing payment option. Consider this: Consumers are already conditioned to the subscription model.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

User Pilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

Stax

JULY 1, 2024

Look for a user-friendly interface that streamlines common payroll services, in addition to self-service capabilities for onboarding and customer support. Paychex Flex is their online payroll software solution designed specifically for small businesses. Plus: $80/month base price, plus $12/month per person.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88