OPEXEngine

JANUARY 11, 2022

Additionally, it is a flexible model that allows customers to buy only what they need (i.e., There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. Four pricing models. Uncommitted contracts.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

SaaStr

NOVEMBER 2, 2019

What does Krish mean when he says, “In SaaS, you either sell to one of 2 customer profiles”? How does Krish think about purely serving the SMB market? Does one have to expand the product line to retain customers? How does he think about the mortality rate of SMBs? First, what is continuous customer development?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session?

SaaS Payments 139

SaaS Payments Cloud Technical Review Scale 139

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. What’s unique about their proposition is, “How much customers consume and they only pay for it”. Margin that is like software. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common resource constraints are staffing and budget.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

FastSpring

JANUARY 27, 2022

Vinay solved this problem by implementing a special billing page that his customers could use without logging in. He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Avoma - An intelligent Assistant for Your Customer Meetings. bao solutions - Digital conversation support for your sales success.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 202

Payment Methods Merchant Services Scale Payments 202

yoursales

DECEMBER 12, 2018

Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. noCRM.io – Lead management software that really helps salespeople. Membrain – Complete Platform for Complex B2B Sales.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesforce.com – The Customer Success Platform To Grow Your Business. Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 12, 2018

Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. noCRM.io – Lead management software that really helps salespeople. Shield App – Real-time LinkedIn Analytics.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

JUNE 16, 2020

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. They really go into churn and customer success a great deal. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution.

Sales Hiring 167

Sales Hiring Scale SaaS Payments Payment Services 167

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. For organizations with less than 500 employees, this solution absolutely nails it. SMB and Mid-Market orgs don’t have an analytics department with data scientists, so the technology fills the gap.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

Sales Hacker

NOVEMBER 15, 2017

Artificial Intelligence (AI) refers to a system of computers, software, machines and processes that simulate certain aspects of human intelligence such as image perception, voice recognition and reasoning. Average Contract Value (ACV) is the average revenue you derive from a single customer in a given period. Customer Success.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. So that ends up being a very useful skill for customer facing roles. What questions must you ask?

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. You can create paralysis for your customer. They’re overwhelmed by the payment decision of which plan to buy. The idea here is for customers to actually know what to buy and know what they’re getting. What do I mean by that?

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 159

Sales Hiring Scale Payments Cloud 159

Sales Hacker

JANUARY 21, 2020

Success without College [2:46]. SMB Sales & SDRs at (Smaller) Scale [18:20]. In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. That sounds like an incredibly successful pivot.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Intercom, Inc.

AUGUST 29, 2019

But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. The role is focused both on upsell as well as retention and customer success activities. You’re doing super detailed payment-optimization work with them.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. How does Harry think about the right way to structure churn postmortems? What did you mean by this?

SaaS Payments 219

SaaS Payments Payment Methods Finance Payments 219

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? What changes? *

Scale 127

Scale SaaS Payments SMB Sales Hiring 127