Payrix

JUNE 10, 2025

White label merchant processing enables third parties like integrated software vendors (ISVs) or independent sales organizations (ISOs) to customize and sell the payment processing technology and services of a payments provider under their own brands. What is white label merchant processing?

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? It’s harder to do on your own, and you’ll be less successful ultimately. The resourcing drawbacks of a custom CRM build.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

User Pilot

NOVEMBER 14, 2024

In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. Technographics, like operating system or device type. Start by mapping out the key stages in the journey, for example, awareness, acquisition, activation, adoption, retention , and revenue.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

FastSpring

JUNE 9, 2025

In today’s competitive subscription economy, providing flexibility and value to your customers is essential. FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties. Set up a demo or try it out for yourself.

Merchant Services 78

Merchant Services Payment Features Subscription SaaS Payments 78

ChurnZero

FEBRUARY 28, 2025

There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) 2: Payment structure SaaS is paid on a recurring basis. You subscribe to the service, rather than owning the software outright. 1: Balance acquisition, engagement, and retention.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

Blulogix

FEBRUARY 14, 2025

Companies that fail to modernize their renewal strategies risk falling behind, losing customers, and missing expansion opportunities. The future of renewals is automated, intelligent, and scalable , and businesses that embrace this shift will unlock higher retention, stronger revenue growth, and improved customer experiences.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

ChurnZero

APRIL 25, 2025

Customer teams have more data at their fingertips than ever before. Onboarding and retention strategies are standard practice. What do our CS leaders and teams do with mountains of historical, behavioral, and customer journey data? And the shift to better integrate CS and sales is well underway. Where can you start?

Forecasting 52

Forecasting Customer Success Payments Data 52

SaaStr

JANUARY 15, 2025

While some might dismiss sector-specific vertical SaaS software as ‘too small’ or ‘too niche’, companies like Veeva ($40B), Clio ($3B), Toast ($1.3B), and Slice ($1B) have proven there’s massive value in going deep rather than broad. medical spas vs hair salons) have distinct needs.

Scale 274

Scale Sales Hiring SaaS Payments Sales 274

Stax

JUNE 17, 2025

The world of payments is constantly evolving, with new technologies and shifting business demands reshaping how money moves. In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships.

Payments 88

Payments Merchant Services Payment Solutions Payment Services 88

User Pilot

MAY 28, 2025

Youve seen great success with your product and want to turn it into a mobile app. Meanwhile, your users churn because they find the app confusing. Userpilot Mobile is a no-code mobile onboarding platform that lets product teams build in-app experiences for mobile apps without waiting on dev support.

Mobile 82

Mobile Pricing Payment Solutions Payments 82

User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Recommended product manager job openings in data-driven companies 1.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

MAY 30, 2025

Most product teams get mobile app analytics wrong. So, here are eight mobile app analytics best practices that help you filter the noise and make the most of the data you collect. Set clear goals before getting into the analysis Analytics backwards looks like this: track first with mobile app analytics tools, find patterns later.

Payment Solutions 104

Payment Solutions Mobile Payments Payment Methods 104

Totango

FEBRUARY 12, 2025

For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts. This article illustrates how large enterprises can modernize customer health scores for growth.

Enterprise 62

Enterprise Payments Payment Solutions Scale 62

User Pilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Mobile 66

Mobile Payment Solutions Payment Methods Software Review 66

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. There are over 400M small businesses worldwide.

Scale 245

Scale SMB Merchant Services Payment Methods 245

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value). The Customer Success Paradox.

Customer Success 164

Customer Success Payment Solutions SaaS Payments Scale 164

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

SaaStr

NOVEMBER 21, 2022

Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Brex identified start-ups and technology companies struggling to find credit as its ICP and built their sales, marketing, customer success, and product strategies around this.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. Most software developers are skeptical.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Automated procedures also may be set up to reach out to customers who fail to renew.

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

FastSpring

JANUARY 27, 2022

Vinay solved this problem by implementing a special billing page that his customers could use without logging in. He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. But second, enterprise customers all renewed. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. Don’t worry about customer success hires and scaled sales reps.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Intercom, Inc.

MARCH 10, 2022

When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. not JUST when they’re at the checkout).

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

User Pilot

APRIL 24, 2024

In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more.

Retention 148

Retention Payment Features Payment Methods Social Media 148

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. The group is professionally moderated, there’s no cost, and you don’t need to be a FastSpring customer to apply.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Customer Success 105

Customer Success SaaS Payments Customer Lifetime Value SaaS 105

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215