SaaStr

APRIL 1, 2023

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 188

Scale SMB Merchant Services Payment Methods 188

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. As a merchant of record (MoR) , FastSpring handles payment processing while carrying the responsibility of ensuring legitimate transactions.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. SAP Sales Cloud. Today’s leading CRMs tend to be cloud-based. Salesforce CRM.

Payment Methods 79

Payment Methods B2B Payment Solutions Payments 79

SaaStr

SEPTEMBER 22, 2021

Was $8 billion in secondary sale in November. Last April, the company slashed half its workforce as restaurant sales dropped 80% [link]. It loses money on the hardware (gross margin negative) and the payments solutions have barely a 20%+ margin and constitute the vast majority of revenue today. Mediocre margins in payments.

Payment Methods 260

Payment Methods Payment Solutions Payments Cloud 260

SaaStr

NOVEMBER 21, 2022

Understanding your ICP is a foundational and organization-wide decision because it impacts your downstream sales and marketing efforts. . Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Brex then scaled its payments business quickly.

Payments 178

Payments Payment Methods Embedded Payments Scale 178

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

FastSpring

JANUARY 29, 2021

Skip ahead: Made PSD2 Compliance Easy for Global Sellers Early Access Launch of FastSpring Quotes for B2B Sales Enhanced Our Platform for Faster Seller Onboarding Improved global ecommerce for cross-border selling Shortcuts and Tips From the FastSpring Team Self-service and documentation Updates.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

FastSpring

MARCH 8, 2024

An actively involved leadership team that gets to know customers personally. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself.

Merchant Services 133

Merchant Services Payments Subscription Payment Features 133

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 96

Payment Methods Payment Solutions Payment Services Payments 96

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 108

Customer Success Payments SaaS Payments Payment Methods 108

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Tech support.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance.

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Listen to your team.

Sales Hiring 220

Sales Hiring Payment Services SaaS Payments Scale 220

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. A diagram showing how product-led growth works for product-led innovation.

Innovation 98

Innovation Payments Strategy Payment Solutions 98

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. What is Typeform?

Payments 85

Payments Payment Methods SaaS Payments Payment Solutions 85

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. But that was before the internet made it possible to deliver highly customized items. You can order dresses from eShakti, customized down to the neckline, sleeve and length, all with a few taps on a screen.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Sales customer insights. This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

Neil Patel

SEPTEMBER 10, 2021

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. Here is a deeper look at nine of the top AI tools for successful marketing funnels.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

SaaStr

MAY 8, 2021

Close say a $125k contract, even after a healthy sales commission, that’s $100k+ in the bank right now! bills, “payment terms”, and often, repeated follow-up. Most start-ups don’t have a good enough finance person or firm to be good at collections. Annual deals can create unnecessary customer friction.

SaaS Payments 253

SaaS Payments Payment Services Scale Payments 253

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. But second, enterprise customers all renewed. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. We still doubled sales in 2009. Almost irrationally.

SaaS Payments 274

SaaS Payments Sales Hiring Scale SMB 274

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. By showing up for them every time their actions say so, and without them ever saying a word, you become more attuned to their personal reality and product experience. Especially if you’ve thousands of customers.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

FastSpring

FEBRUARY 25, 2021

Fixed a bug that was affecting how sales tax was displayed when a VAT exempt buyer also has a discount on their cart. Now sellers can hit “Generate Invoice” for stores that fulfill upon Quote Acceptance and use a license generator. — Sarah McCarty, Senior Customer Success Manager.

Payment Methods 78

Payment Methods Engineering Payment Features Payments 78

SmartKarrot

APRIL 10, 2023

Apply here: [link] Role: Consulting Customer Success Manager Location: Philadelphia, PA, United States Organization: Pop-Up Talent As a Consulting Customer Success Manager, you’ll establish relationships of trust as trusted advisors with executive sponsors, customer stakeholders, and important accounts.

Customer Success 19

Customer Success Payment Methods Payment Services Technical Review 19

Tom Tunguz

MARCH 19, 2020

Some of these customers will be insulated from the virus. Customer success and account management teams should focus on understanding customer health. This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Others may benefit from it.

Startup 208

Startup SaaS Payments Payment Services Payment Methods 208

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. Automate these 5 processes to boost customer retention. And they should be the starting point of your customer retention efforts. Use Outreach?

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

User Pilot

OCTOBER 31, 2023

TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. A free trial is a sales strategy that allows prospective customers to use your product for a limited time. But with the right conversion rate, you’ll unlock growth opportunities and become more competitive.

SaaS Payments 93

SaaS Payments Payment Methods Strategy Payment Solutions 93

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 78

Customer Success SaaS Payments Payment Solutions Scale 78

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you.

Payment Methods 52

Payment Methods Payment Services Payment Solutions Technical Review 52

SaaStr

APRIL 1, 2023

So no payment until the solution goes live. Jag reminds CEOs that as a startup working with a larger company, you’ll have to be prepared to do what it takes to make your partner a success. Delivering on what you committed to is absolute table stakes.

Payment Solutions 170

Payment Solutions Payment Methods Payment Services Payments 170