FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Fraud encompasses deceitful actions to illicitly acquire goods, services, or financial advantages. Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Drive customer success with contextual in-app guidance.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

ProfitWell

NOVEMBER 26, 2019

There are a lot of moving parts when it comes to ensuring your subscription business stays healthy. And SaaS analytics play a crucial part. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. What are SaaS Analytics? The 4 best SaaS analytics tools.

SaaS Payments 85

SaaS Payments Subscription Payment Features Technical Review 85

User Pilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It’s used to identify new opportunities and understand the needs of potential customers.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

FastSpring

JUNE 28, 2019

When companies look at strategies to scale their business there’s almost always a prevalent focus on customer acquisition. Businesses are always on the lookout for ways to expand their user base, attract new customers, and generate new leads. Customers may choose to opt out of a subscription service.

Churn 100

Churn Payment Services SaaS Payments Payment Features 100

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Intercom, Inc.

DECEMBER 31, 2019

Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all. Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Baremetrics

FEBRUARY 2, 2021

Deciding between Stripe vs. Chargify for your online payment processor? Rich Developer Toolkit Tools such as Stripe Elements, Stripe Sources, and Stripe Connect allow developers to customize their payment processing solution. Table of Contents. Non-profit organizations using Stripe get a discount, paying only 2.2

Payment Services 69

Payment Services Payment Methods Technical Review Payments 69

SaaSOptics

MARCH 1, 2022

They offer a broad view of a SaaS company’s financial operations. This speedy implementation, onboarding, and deployment process is a considerable advantage for finance teams trying to keep pace with their organization’s rapid growth. Strategic pricing for products and services isn’t decided on a whim.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Mucker Capital

OCTOBER 27, 2023

In this Mucker Growth session, Kyle Poyar from OpenView delves into the critical topic of pricing for SaaS startups, aiming to rectify prevailing mistakes in your pricing strategies. Optimizing SaaS pricing is an ongoing process, and one that most startup founders struggle to perfect.

Payments 59

Payments Pricing SaaS Payments Startup 59

User Pilot

OCTOBER 17, 2023

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

OpenView Labs

JANUARY 13, 2022

Given the lingering impacts of the pandemic and the rising specter of inflation, the impact of pricing on community value will likely remain below the surface for most companies in 2022 but this remains a long term trend. Usage-based pricing (UBP) was an undeniable trend in 2021. Now onto pricing transformations for 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

User Pilot

MARCH 9, 2022

How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? P roduct usage is all the user interactions with the product, service, or its features. Userpilot not only lets you track and analyze customer behavior but also design bespoke in-app experiences to help them achieve their goals.

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics.

Payments 10

Payments Payment Solutions Payment Features SaaS Payments 10

Totango

SEPTEMBER 30, 2020

Overdue Payments and Outstanding Balances. Whether you’re a subscription SaaS company, a management consulting firm, or a hardware company that sells annual contracts for support services, you’ve likely found yourself in a situation where a customer misses a payment.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. of his customers. So, if customers are constantly churning, you’ll likely see a downward trend in your LTV.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

ProfitWell

MAY 26, 2020

Listen wherever you get podcasts: How is the B2B SaaS market trending? ??7 How are churn and new revenue trending over time? First up, we continue to see positive percent change in regard to your overall B2B SaaS Index , as well as in MRR Gain numbers (i.e., It's an ongoing process. It's an ongoing process.

SaaS Payments 98

SaaS Payments Payments Payment Methods B2B 98

CustomerSuccessBox

JULY 11, 2022

Anyone who jumps ship is a dead-end for customer success in their eyes. These establishments devote all of their time and resources to pampering newcomers, allowing other customers to suffer the door slamming on their exit. Additional Resource: Save Customers on the verge of canceling. The route includes account churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

ProfitWell

SEPTEMBER 25, 2019

I love reading stories of SaaS companies that truly get it when it comes to renewal rates. Companies like Front , the shared inbox service that keeps growing like a weed every month , despite having average user churn rates. Having a good handle on your renewal rate is crucial for every SaaS company.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. It's just not an efficient way to grow anymore now that it's 7X more expensive to acquire a customer than to retain one. Here are three ways to grow your business utilizing customer retention. Organize your teams around the customer relationship.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

SmartKarrot

APRIL 5, 2022

SaaS companies undergo a dynamic learning process. Though every SaaS founder is in the game to solve certain problems, they might make some mistakes along the way. However, it is tough to make the cut, and hence many SaaS startups fail due to bad strategy, planning, and miscommunication. Bad Market Research.

SaaS Payments 11

SaaS Payments Software Review Payment Solutions Payment Services 11

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time? Now, what's happening in B2B SaaS news? What do you mean, customer success shouldn't sell? Too often, we hear statements like, “Customer success shouldn’t sell.”

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

Baremetrics

SEPTEMBER 21, 2020

Now, how much time, energy and resources do you put towards increasing the revenue you get from your existing customers, a.k.a customer expansion? If you’re like a lot of SaaS companies, chances are you’re fixated on customer acquisition. That’s an example of customer expansion through add-ons.

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Baremetrics

APRIL 30, 2020

Dmytro Okunyev Founder @ Chanty Churn is the silent killer of all SaaS businesses. It doesn’t matter if you acquire 100 new customers in a month if 150 of them churn. Besides a strong customer acquisition strategy, every SaaS business needs a strong strategy for combating customer churn. I’m looking for 105%+).

Retention 95

Retention Metrics Payment Methods SaaS Payments 95

SmartKarrot

NOVEMBER 24, 2021

Subscription model, membership economy, consumption-based model. It is the moment where customers join once and stay forever. As per Deloitte , 8 out of 10 subscription companies are maintaining their customer base or growing their customer base in the pandemic. The concept of customer-centric thinking.

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

SmartKarrot

FEBRUARY 7, 2022

There is always a talk about sales and marketing when products are flying off the shelves, subscriptions are increasing gradually, and revenues are jumping. This thing also applies to customer success. Your customer success strategy will define the direction your company takes. What is CS Operations?

Payment Services 10

Payment Services SaaS Payments Payment Solutions Scale 10

User Pilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52