SaaStr

DECEMBER 12, 2022

Whether you’re disrupting a legacy space or jumping into a crowded market, there’s always room for product differentiation and innovation. This immediate time-to-value applies to your product and the content you share on your website. As soon as users land on your website, they should get the value quickly.

Payment Methods 197

Payment Methods SaaS Payments Company Culture Payment Solutions 197

User Pilot

APRIL 29, 2024

In contrast, a customer segmentation survey focuses on existing customers and their characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. Segmentation survey built in Userpilot.

Payment Solutions 103

Payment Solutions SaaS Payments Payment Methods Payments 103

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

FastSpring

DECEMBER 22, 2020

On average, our customers’ revenue grew by nearly 20% relative to 2019. We have always operated FastSpring with the mantra that “we succeed when our customers succeed,” and it was very gratifying to see so many examples of this in 2020. We experienced the strength and resiliency of the digital ecommerce economy.

Payment Methods 88

Payment Methods Payment Services Payment Solutions Payments 88

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

FastSpring

JULY 10, 2019

Subscription-based business models make it easy to support innovation and enhancements of your software products. The consistent recurring revenue funds your business while your customers experience a long-term relationship with your product or service that is always up-to-date. Send an alert to subscribers when a payment has failed.

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

ChurnZero

JANUARY 18, 2024

SaaS enables customers to trade the large capital expenditures associated with traditional enterprise software for smaller operating expenses: a lower cost of entry, and minimal IT infrastructure to manage. If a customer churns before the payback period is met, it’s a financial net loss. Related posts What is a chief customer officer?

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OpenView Labs

JANUARY 13, 2022

Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. We will need to focus on the value generated by that usage.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Think Strategies

MARCH 27, 2018

The company’s five stores sell 900—1,400 units/month. The group has a centralized accounting department with about 10 people who process an average of 2,500 invoices and 800 supplier payments per month to about 3,300 vendors. Based on this customer success story, Yooz has been named a Best of SaaS Showplace (BoSS) Award winner. “We

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 219

Payment Methods Merchant Services Scale Payments 219

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? What questions reveal the most?

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Trisha Price: So, how do you get people who are innovative, who can think outside the box? Trisha Price: Yes. Trisha Price: That’s right.

Payment Solutions 155

Payment Solutions Pricing Payments Payment Services 155

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

ProfitWell

DECEMBER 16, 2019

Patrick went through the history of SaaS, and Neel broke down some of our latest innovations. Nick Mehta , CEO of Gainsight, and his colleague, Kate Peter dropped knowledge on how to drive customer success across SaaS businesses. Customer success is the third-fastest growing profession. Tune in live below ??

Scale 41

Scale Payment Methods Payment Services Payments 41

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

NOVEMBER 2, 2021

Today’s customers are looking for personalized interactions, simplistic banking processes, and access to accounts with the help of modern-day technology. This is where it becomes imperative for the banks to innovate and meet the needs of the customers. The app also provides personalized financial advice.

Banking 11

Banking Customer Success Payment Methods Payment Solutions 11

SmartKarrot

JULY 1, 2020

As B2B companies are on the verge to innovate their respective business models, they have come to learn more about the interminable power the customers have. To ensure that your customers achieve their actual desired outcomes, it is you who has to work them towards the goal. To begin with Client Segmentation.

Enterprise 10

Enterprise Customer Success SaaS Payments Payment Services 10

Sales Hacker

AUGUST 7, 2020

Customer Success. Ridge Innovative. Senior Vice President Of Sales – Active Workplace – Innovation. INNOVATIVE SPA MANAGEMENT- ISM SPA. Head of Sales and Customer Success. Vice President of Payments Products UK. Leadership. Sales Development. Sales Growth. Sales Enablement.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. It’s 10x more work, but meeting in person is 10x better, too.

Payment Solutions 249

Payment Solutions Sales Hiring AI SaaS Payments 249

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? Ep 256: As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. What ratio of revenue is healthy for professional services to account for? Harry Stebbings: Totally.

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

OpenView Labs

JANUARY 29, 2020

Think about your budget: if you can’t afford to spend on marketing, a free offering can help acquire customers. But if freemium is right for you, you’ll need to constantly innovate, iterate and evolve – and then, hopefully, gain the traction you need to stand out in a crowded market full of other free products.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. She spent the next six months constructing course content, without the slightest clue about what she was doing, assuming that customers would sign up eagerly. I coded the website.

Payment Methods 115

Payment Methods Sales Hiring Payments Business 115

SmartKarrot

SEPTEMBER 24, 2020

This is where the need for customer success has arisen. When customers are not committed for life-time to the product (apartment), they can easily switch to any other product. What makes them stick to the product for lifetime is the evolving science of customer success. 1 Customer Retention.

Customer Success 10

Customer Success SaaS Payments Scale Business 10

SmartKarrot

JANUARY 25, 2022

Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. BugHerd provides top-notch services for bug tracking and website feedback. EarlyBirds is a platform that provides an open, innovative ecosystem. EarlyBirds.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Chart Mogul

MAY 15, 2020

SevenFifty is an online marketplace for the alcoholic beverage wholesaling industry. The company is bringing technology-driven innovation to this huge but antiquated market. SevenFifty uses automation that synchronizes a customer’s record from QuickBooks when an invoice is generated or payment is received.

Payment Features 52

Payment Features Payments Engagement Subscription 52

Chart Mogul

MAY 15, 2020

SevenFifty is an online marketplace for the alcoholic beverage wholesaling industry. The company is bringing technology-driven innovation to this huge but antiquated market. SevenFifty uses automation that synchronizes a customer’s record from QuickBooks when an invoice is generated or payment is received.

Payment Features 52

Payment Features Payments Engagement Subscription 52

SmartKarrot

JUNE 10, 2020

The first 30 days are very crucial in any given business, especially for you as a customer success manager. Next move to explore the customer’s persona and strive to know more about the target audience that you will be catering to. Take requisite feedback and innovative initiatives for your team. Love and Light!

Customer Success 10

Customer Success Management Payment Services Payment Methods 10

SmartKarrot

MAY 13, 2022

What is a Disruptive Innovation or Technology? The term disruptive innovation finds its first mention in a book written by Clayton Christensen. The term disruptive innovation finds its first mention in a book written by Clayton Christensen. 2 Internet – The Internet is one of the massively disruptive innovations.

B2B 10

B2B Artificial Intelligence Payment Services Social Media 10

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. Streak – CRM for Gmail.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

User Pilot

AUGUST 31, 2023

Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. The purpose of customer acquisition is to help companies expand and make more revenue.

Acquisition 109

Acquisition SaaS Payments Payment Methods Metrics 109

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Here’s an interesting blog on how should SaaS providers spend on Customer Success. It records an average of 32 payment transactions per active account.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99