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8 Skills Every Customer Success Operations Leader Needs To Succeed

Valuize Consulting

Strategic Leadership For Smooth Scaling. In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. This can be in the form of Support, Customer Success Management, Professional Services or Education.

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Meet your first wave speakers for Customer Success Summit 2018

Totango

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

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Meet your first wave speakers for Customer Success Summit 2018

Totango

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

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Feature Rollout: What Is It and How to Conduct It? (+Best Practices)

User Pilot

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

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5 Must Do Steps for People-Centric Customer Success

TriTuns

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

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5 Must Do Steps for People-Centric Customer Success

TriTuns

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

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Jun 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.