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SaaS KPI Dashboard: Components, Metrics, and Examples

User Pilot

Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. The retention table is used to conduct cohort analysis in a visual way. Usage monitoring.

Metrics 105
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PLG for Enterprise: Best Practices for Scalable Business Growth

User Pilot

Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market. To collect customer feedback and requests , Jira uses in-app surveys.

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The Ultimate Guide to Product Data Analytics for PMs

User Pilot

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Trends analysis tracks long-term changes in user behavior to guide product roadmap development.

Data 88
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Product Analytics Guide for SaaS Products

User Pilot

Retention analysis aims to identify the reason why users stay with the product, while churn analysis focuses on why they leave. Software developers can use product analytics to optimize their technical performance. Churn analysis to figure out why customers leave Churn analysis and retention analysis go hand in hand.

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Digital Analytics 101: What Is It and How to Collect Digital Data?

User Pilot

Retention rate , churn rate , customer lifetime value , or NPS scores are examples of digital analytics that product managers will find relevant. Software developers will be interested in digital analytics that focus on the technical performance of the website, like bug reports or uptime.

Data 98
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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches. KPIs and success metrics to track Customer lifetime value : This estimates the net profit your company can expect from each customer.

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Customer Acquisition Strategy for SaaS Companies: A Complete Guide

SaaSOptics

Here are a few key metrics you can reference to test the efficacy of your acquisition strategy: Customer Acquisition Cost ( CAC ). The costs associated with acquiring a new customer have significant implications on operational decisions in your business. . Customer Lifetime Value ( CLV ).