Blulogix

FEBRUARY 11, 2024

Are you looking to enhance customer lifetime value, penetrate new markets, or transition to a subscription-based model? This evaluation should cover everything from your billing and subscription management systems to your data analytics capabilities and customer engagement platforms.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

Intercom, Inc.

AUGUST 16, 2022

Conversation history is carried across channels, empowering your team to provide personal, efficient support without losing context. Why is providing support in context the future of customer service? In fact, it costs five times more to acquire a new customer than it does to retain an existing customer.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Valuize Consulting

JUNE 9, 2022

The goal of your Customer Success Operations function is to improve the efficiency of your team, tools and processes to ensure maximum net dollar retention. By determining the efficacy of your processes and customer engagements, your CS Operations Leader will undoubtedly impact the effectiveness of your CS team.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

SmartKarrot

OCTOBER 28, 2020

If you are into the SaaS business, then surely you would have heard of the term customer lifetime value. It gives you the overall revenue an average customer generates during their entire relationship with a business. But wouldn’t it be more beneficial to know what profit (rather than revenue) a customer generates?

Customer Lifetime Value 10

Customer Lifetime Value Acquisition Operational efficiency. Customer Success 10

User Pilot

MARCH 29, 2024

Customer journey analytics informs the customer journey map, while customer journey mapping visualizes the customer experience. The benefits of customer journey analytics include improved customer experience, increased customer satisfaction , retention, and customer lifetime value.

Customer Lifetime Value 79

Customer Lifetime Value Software Review User Experience Trends 79

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Steps to Successful Data-Driven Customer Engagement. >13k employees contributing to Customer Success.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

SmartKarrot

NOVEMBER 2, 2020

N2 Customer Success Consulting. N2 Customer Success Consulting helps to augment your recurring revenue. Moreover, it guides you to optimize the customer lifecycle journey for operational efficiency and loyalty. It begins by identifying the loopholes if any that fall in the way of the customer journey.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10