Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Steps to Successful Data-Driven Customer Engagement. >13k employees contributing to Customer Success.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

Blulogix

FEBRUARY 11, 2024

Are you looking to enhance customer lifetime value, penetrate new markets, or transition to a subscription-based model? Step 4: Design Your Monetization Model With your objectives and customer insights in hand, design a monetization model that aligns with them.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

Intercom, Inc.

AUGUST 16, 2022

With the digital landscape becoming a highly competitive space across all industries, engaging – and retaining – the customers you have is easier (and more effective) than winning new ones. In fact, it costs five times more to acquire a new customer than it does to retain an existing customer.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Valuize Consulting

JUNE 9, 2022

The goal of your Customer Success Operations function is to improve the efficiency of your team, tools and processes to ensure maximum net dollar retention. From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI. They Derive Insights For Data-Backed Decision Making.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

SmartKarrot

OCTOBER 28, 2020

If you are into the SaaS business, then surely you would have heard of the term customer lifetime value. It gives you the overall revenue an average customer generates during their entire relationship with a business. But wouldn’t it be more beneficial to know what profit (rather than revenue) a customer generates?

Customer Lifetime Value 10

Customer Lifetime Value Acquisition Operational efficiency. Customer Success 10

SmartKarrot

JULY 26, 2021

The journey starts from their first contact to the customer having a good experience and then turning a loyal, returning customer. By focusing on CX, businesses can reduce churn and increase their revenues! Why is customer experience important? Customers today have more alternatives than they have ever had before.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

SmartKarrot

SEPTEMBER 21, 2020

What are customer success metrics? As we all know, customer success is all about keeping the customer happy, engaging them meaningfully, adding value to their business and maintaining relationships with them so that they remain subscribed to your business. Higher revenues. Operational efficiency.

Customer Success 10

Customer Success Metrics Data Scale 10