Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

OCTOBER 27, 2023

Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market. This reduces the ability of companies to use the product as the sole driver of customer acquisition.

Enterprise 94

Enterprise Business Scale Customer Lifetime Value 94

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Customer Success Managers make an average yearly salary of $95,566, according to Glassdoor.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Retention analysis aims to identify the reason why users stay with the product, while churn analysis focuses on why they leave. Of course, churn is bad because it means less revenue.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

User Pilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data 62

Data User Experience Churn Retention 62

SaaSOptics

MAY 19, 2022

Here are a few key metrics you can reference to test the efficacy of your acquisition strategy: Customer Acquisition Cost ( CAC ). The costs associated with acquiring a new customer have significant implications on operational decisions in your business. . Customer Lifetime Value ( CLV ).

Acquisition 59

Acquisition Scale Strategy Software Review 59

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10