User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Provide proactive customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. CAC is an important metric for growing businesses to determine profitability and efficiency. In other words, it takes 11 months to pay back their customer acquisition cost.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

FastSpring

JUNE 28, 2019

When companies look at strategies to scale their business there’s almost always a prevalent focus on customer acquisition. Businesses are always on the lookout for ways to expand their user base, attract new customers, and generate new leads. Customers may choose to opt out of a subscription service.

Churn 78

Churn Payment Services SaaS Payments Payment Features 78

OPEXEngine

JANUARY 11, 2022

The trend has been bolstered by several customer benefits — primarily, the model provides a clear linkage between what a customer pays and what they use or value they realize. Additionally, it is a flexible model that allows customers to buy only what they need (i.e., Less predictable revenue.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

SmartKarrot

JULY 17, 2020

Most of the SaaS businesses now realize the value of having a well-equipped customer success manager and team to root the evolving success of their company. In such a case, the topic of customer success manager salary is like a coffee bean that everyone eyes to spill. Let’s go now. Sample CSM Jobs.

Compensation 10

Compensation Customer Success Trends Management 10

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 112

Customer Success Payments Payment Methods Payment Solutions 112

User Pilot

NOVEMBER 28, 2023

Customer lifetime value. The total revenue a company can expect from a single customer over the course of their relationship. Customer activation rate. Monthly and annual recurring revenue. Documented customer queries, issues, or needs related to your product. Return on ad spend.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105