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Using Generative AI to Drive Corporate Impact

TechEmpower SaaS

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. It can be used to quickly scan and shortlist resumes, reducing the time and resources spent on the initial stages of the recruitment process.

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53 Questions Developers Should Ask Innovators

TechEmpower SaaS

It’s part of our job to ask questions about their plans, challenge their assumptions, and suggest paths to success. The conversations are interesting and varied because they’re about new, exciting, different things. What’s the state of those systems? If so, will you also have your own account system?

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SaaStr is Turning 10! How a Blog Turned into A Global SaaS Community for 250,000+

SaaStr

What started as a simple WordPress blog in 2012 has now become the world’s largest community of SaaS executives, founders, and entrepreneurs. And SaaStr Europa brings 2,500+ SaaS execs, founders, and VCs together to Europe every summer. We were the first major SaaS event back in the SF Bay Area. SaaStr is turning 10!

Scale 284
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30+ Tough Learnings from Losing a Top Customer

SaaStr

As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Hire that person, and make sure they are someone the top customers can really trust and count on. “That it was much easier to do more in order to keep that customer than to get a new “top” customer.

CTO Hire 287
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5 Secrets to Moving Upmarket – How the Right Sales Tax Technology Can Support SaaS Growth

SaaStr

This post will walk you through what SaaS companies need to know about sales tax compliance, how to know when and from which customers you should collect sales tax, and best of all, how to automate sales tax so you can check “Do something about sales tax” off your to-do list once and for all. Why is sales tax such a pain for SaaS companies?

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Security at Intercom: How our InfoSec team protects our customers’ data and trust

Intercom, Inc.

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Hiring and cultivating incredible talent on our Information Security team. Shipping quickly and securely. Continuous risk management. Investing significantly in safeguarding our customers’ trust.

Data 118
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Drata’s CEO Adam Markowitz on creating a culture of cyber security

Intercom, Inc.

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Liam: The whole area is a new space.

Scale 211