article thumbnail

30+ Tough Learnings from Losing a Top Customer

SaaStr

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Hire that person, and make sure they are someone the top customers can really trust and count on.

CTO Hire 275
article thumbnail

10 key lessons SaaStock18 attendees picked up

SaaStock

That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. The best part? When done correctly, it’s a perfect way to enhance your user onboarding. Hire Game Changers to Propel Growth. CV templates by Canva. Black Swan test by Kazi.

Scale 103
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Drata’s CEO Adam Markowitz on creating a culture of cyber security

Intercom, Inc.

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. So we’re hiring across the board, all departments. The seatbelt goes on and it’s like breathing. Liam: Brilliant.

Scale 211
article thumbnail

The Playbook to Hiring Your First VP of Sales and Not Screwing it Up…….with Cassidy Ventures Founder Brendon Cassidy (Video + Transcript)

SaaStr

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

article thumbnail

Reddit’s Nick Caldwell on engineering leadership

Intercom, Inc.

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Building trust can be tough when you’re a new hire in a leadership position. Balancing internal growth with hiring.

article thumbnail

QBR (Quarterly Business Review) vs. EBR (Executive Business Review): And the Winner Is…

SmartKarrot

These annual executive business meetings are a wonderful time to discuss contracts. Whatever suits the customer would be the right time. If the product is very technical, you can even include the CTO or such C-executives to get the best outcomes. This is not an event that requires a quarter-delay or more.

article thumbnail

Dharmesh Shah of HubSpot: From Day 0 to IPO. What Went to Plan. What Most Certainly Didn’t (Video, Podcast + Transcript)

SaaStr

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.