SaaStr

AUGUST 9, 2024

Hiring for Customer Success When Braze was looking for their first customer success hires, you couldn’t find a CSM with seven years of experience in software because those people didn’t exist yet. Think about what you want a CSM to be: technical, customer-facing, or have industry experience.

Scale 287

Scale Sales Hiring Scaling Startup 287

ChurnZero

JANUARY 26, 2021

The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Enable field managers to control hiring processes while maintaining compliance.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

How To Buy Saas

FEBRUARY 25, 2025

Introduction: Why Choosing the Right CRM Matters Choosing the right Customer Relationship Management (CRM) platform can make or break your businesss growth trajectory. A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Can model complex sales orgs and processes.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). In some ways, I just delegate this to accounting because it’s a generally accepted accounting principle (GAAP) and, while I’m interested in how they do it, ultimately, you’re just taking it right off the profit and loss (P&L). BUT NO ONE DOES THAT.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Be the main point of contact for the accountants and a small number SME’s.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Establish, control, and share KPIs for customer success. commercial expertise in upselling and/or renewals.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

A Smart Bear

OCTOBER 4, 2017

By which they mean: Without stupid rules that assume employees are dumb or evil, without everything taking ten times longer than it should, without wall-to-wall meetings, without resorting to hiring anything less than the top 1% of the talent pool, and so on. Consider the timeline of adding a technical support team member.

Scale 61

Scale Government Scaling Sales Recruiting 61