SmartKarrot

DECEMBER 21, 2020

Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Collaborate with key knowledge partners (Cloud product leadership, Support & Success leadership, etc) to drive visibility of cloud support customer needs and ensure multi-functional collaboration.

Customer Success 10

Customer Success Scale Leadership SMB 10

SaaStr

DECEMBER 1, 2021

Mark spent 10 years at Salesforce where he held a variety of sales leadership roles, including senior vice president of Marketing Cloud, senior vice president of global sales for Salesforce Pardot, and senior vice president of commercial sal es. Mark Waylan is the Chief Revenue Officer at Box. ” Sid Sijbrandij, CEO @ Gitlab.

Scale 204

Scale Scaling SMB compliance 204

SmartKarrot

OCTOBER 23, 2020

Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

SaaStr

NOVEMBER 19, 2019

So I went down the hall, met with the head of marketing, and I discovered a lot about in bound SaaS, about SMB, the importance of building this machine as I call it now that generates all these lovely leads. They all looked at me really weird because remember, I’d never done SMB before. Liberate some operating expenses.

Scale 168

Scale SMB VP of Engineering Leadership 168

SaaStr

JULY 11, 2019

You go from the leanest organization and very small SMB, to closing seven figure TCVLs for enterprise. What we’ve realized is, doing a product for SMB is fairly simple, and you’ll see in the graph, that’s why we grew so much in the beginning. Doing a product for SMB is fairly simple. Tiago Paiva: Oh yeah.

Sales Hiring 261

Sales Hiring SMB Scale Cloud 261

Andreessen Horowitz

NOVEMBER 17, 2023

And as I looked through the list of things like HIPAA compliance and cloud prem solutions that our customers were really, really clamoring for, I thought, “there’s no way we will build any of this,” right? Because you sell in the enterprise in a very different way than you sell in SMB.

Sales Hiring 89

Sales Hiring Scale Sales Underperforming Technical Team 89

SaaStr

JUNE 13, 2019

And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. In the SMB, two-thirds use month-to-month, and in the enterprise, you’ve got two-thirds using multi-year. In terms of ACV, they span the gamut, everywhere from 5K all the way to 150K plus. What does this mean?

Scale 208

Scale SMB Sales Hiring Payment Services 208

Sales Hacker

APRIL 21, 2022

After a couple of years, we had built a solid SMB business, but realized that in order to hit our growth goals we needed to move up-market. Companies also need to keep in mind that most enterprise buyers have less price sensitivity than SMB buyers. The sales leadership team needs to match the skills of the sales team with the buyer.

Marketing 87

Marketing Sales Hiring SaaS SMB 87

SaaStr

JULY 2, 2019

Dannie : What the early Slack team did very elegantly with Stewart’s leadership is, design a product that is so intuitive and so frictionless to sign up for, that it can add value from the get-go. Dannie : The way we specialized is we segmented, so SMB originally, enterprise, large enterprise. We saw Box on one end.

Enterprise 143

Enterprise Scale Sales Hiring SMB 143

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales. She is a Speaker and Hostess for LinkedIn Live. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

SEPTEMBER 26, 2019

. “Over time companies that want to dominate certain categories will need to think about building a platform” Over time a lot of companies that want to dominate certain categories or have a category leadership position will need to think about building a platform. But the way that you do it is in multiple stages.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

AUGUST 15, 2020

Well, a couple of key takeaways for folks, I do believe in this concept of human first leadership, which is really what customer success is all about and what the future of the customer. We are still heavily oriented to SMB and to entrepreneurs. You say that Shopify is an SMB customer when I see 29%. We stretched up market.

Payment Methods 198

Payment Methods Merchant Services Scale Payments 198

SaaStr

APRIL 3, 2019

And so it’s a lot to ask of someone, okay, not only do you have to move cargo, but you’re responsible for retaining this customer spend, for increasing their spend over time, for understanding the pain points of all of their senior leadership. It’s a customs broker to keep everything in compliance. Are you ready?

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. The other one really applied to enterprise and SMB, is where on earth do I start?

VP of Engineering 130

VP of Engineering CTO Hire Technical Review Sales Hiring 130