compliance Leadership Operational efficiency. SMB 
SmartKarrot
DECEMBER 21, 2020
Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers. Communicate product roadmap to customers.
SaaStr
AUGUST 15, 2020
So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. Well, a couple of key takeaways for folks, I do believe in this concept of human first leadership, which is really what customer success is all about and what the future of the customer.
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