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SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. Dev Ittycheria – President and CEO of MongoDB. I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. This was certainly one of them.

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How to Build a CSM Team That Generates 130% Net Retention with Talkdesk (Video + Transcript)

SaaStr

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. Want to see more content like this?

Retention 137
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Is Your Sales Organization Ready for a Recession?

OPEXEngine

No digital tool can compensate for a lack of discipline at the front line. Data and analytics alone won’t get you there, but by following basic best practices, research shows you have a high chance of succeeding. The three principles to follow are: Aligning resources with market opportunity. Getting the back of the house in order.

Scale 59
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Search Engine Rewind: What We Learned In 2022 and Where SEO Is Going in 2023

Neil Patel

Understanding these trends and the strategies to take advantage of them applies to other engines like Bing, Naver, Baidu, Yandex, and others. What Search Engine Trends Shaped 2022? March : Product Review Update: The first of several updates this year focused on identifying high-quality reviews. It happens.

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The Best of SaaS at YCombinator: A Deep Dive with the CEOs of Gusto, Amplitude and Plangrid (Video + Transcript)

SaaStr

Let’s find out from Sam Altman, President at YCombinator and CEOs, Tracy Young, Josh Reeves, and Spencer Skates. As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. Get tickets here. Get tickets here. TRANSCRIPT.

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Oracle’s Catherine Blackmore on the evolution of customer success

Intercom, Inc.

After working in retail for companies like Kellogg’s and Nestlé, she switched gears to tech – first at Jigsaw, which was acquired by Salesforce in 2010, where she stayed on as the Vice President of Customer Success, and then at Badgeville, Bluenose Analytics, and now Oracle , as the GVP of Customer Success & Renewals.

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SaaStr Podcasts for the Week: May 3, 2019

SaaStr

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. Why does Manny believe that you should not have a VP before $5m? How does Manny fundamentally approach managing top of funnel?