SmartKarrot
FEBRUARY 15, 2022
As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Communicate high-level performance statistics to customer business representatives.
SaaStr
FEBRUARY 7, 2020
Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. How have we seen them communicate together? How do they work together?
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Totango
APRIL 28, 2021
To make it easier to understand how to go about creating a customer-centric culture, we’ve put together a list of strategies that will help your enterprise focus on its customers: Share knowledge and responsibility across the enterprise. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI.
CustomerSuccessBox
JUNE 8, 2021
The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.
Totango
MAY 15, 2019
To make it easier to understand how to go about creating a customer-centric culture, we’ve put together a list of strategies that will help your enterprise focus on its customers: Share knowledge and responsibility across the enterprise. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI.
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