Communication Interviewing Product ROI Strategy 
CustomerSuccessBox
JUNE 8, 2021
The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.
SaaStr
FEBRUARY 7, 2020
Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. Below, we’ve shared the transcript of Harry’s interview with Karen.
Expert insights. Personalized for you.
52 
Let's personalize your content