Totango

JULY 16, 2019

This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Prioritize Ongoing, Value-Driven Communication.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Prioritize Ongoing, Value-Driven Communication.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

FEBRUARY 15, 2022

Work with customer operations staff and Ambi Business Development team to optimize system utilization and productivity through process and training improvements. Communicate high-level performance statistics to customer business representatives. Design customer communications and feedback processes.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

APRIL 28, 2021

A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87

SaaStr

FEBRUARY 7, 2020

How have we seen them communicate together? What do we think will happen when there’s a conflict around direction of product? How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation? Karen Page: How does this leadership team gel?

Scale 169

Scale Underperforming Technical Team Investment Sales Hiring 169