Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87