ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. Customer Success teams are in a unique position to listen to their customers’ challenges.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Regulatory Compliance and Security: Ensure the platform complies with relevant industry regulations (GDPR, PCI DSS, etc.)

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

User Pilot

MARCH 7, 2024

Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. AI writing assistants help teams make their microcopies concise but informative and engaging. Why is user engagement important?

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

User Pilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. What are at-risk customers?

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Upgrade intent : This intent is felt by existing customers who express an interest in enhancing their current subscription or feature usage. Recognizing churn intent early is vital for customer retention efforts.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Customer retention analytics. Customer retention rate. Use customer retention analysis to find retention drivers. Teams across your business can benefit from customer data.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort? What We’ll Cover In Our Customer Retention Guide.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. Here are three ways to grow your business utilizing customer retention. Organize your teams around the customer relationship. A subscription business model requires proving a consistent return on investment (ROI) to your customers.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

Totango

JULY 28, 2021

Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. By performing this function, customer success managers help promote customer satisfaction, laying the groundwork for retention and brand ambassadorship.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered! Time to adopt.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support. Bookkeeping.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders. Start creating data analysis reports by setting goals.

Data Analysis 52

Data Analysis Data SaaS Retention 52

ProfitWell

NOVEMBER 1, 2019

But after working with hundreds of SaaS companies, I've realized that the same advice applies for your retention rate as well. But just like avoiding the yeti is way more fun than restarting the game, boosting your retention is more fun—and way more valuable—than acquiring more customers. Align team incentives around retention.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. Leading SaaS and subscription businesses rely on Baremetrics to track the success of product launches, essential business metrics, and more. Table of Contents.

Strategy 104

Strategy Scale Payment Features Software Review 104

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

User Pilot

APRIL 26, 2024

From customer retention to LTV: CAC ratios and customer stickiness, we’ll go over everything you need to know. Creating a customer journey map can help your SaaS customer success team identify key AHA moments for them to drive customers towards. Are you wondering how to retain your customers and make them love your product? No worries!

Customer Success 81

Customer Success Customer Lifetime Value SaaS Churn 81

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

CustomerSuccessBox

MARCH 10, 2022

To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. If not met, it’s just up for a downfall while creating a poor experience for the clients. Developing and managing the protocols of client service processes. Training the team to meet the goals set. How to become one?

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Finally, you must analyze customers’ in-app activities after launch to drive retention. To succeed at this stage, you need to coordinate your marketing efforts with your product team.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

User Pilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. It helps product teams onboard new users, creates guides/checklists, and surveys customers to gather valuable feedback. These features come in handy for marketing, product, and sales teams alike.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. Heightened customer retention. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 93

Sales Hiring Customer Success Sales Recruiting Technical Review 93

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

User Pilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. In this example, the bar chart compares the number of standard, free, and enterprise invoices created over the last 7 days. A horizontal bar chart comparing invoice creations on Userpilot. A linear scatter plot.

Data 105

Data Scale Payment Features Trends 105

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo. This results in constant engagement with support and sales teams, something that puts them under pressure and leads to frustration.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

ProfitWell

AUGUST 18, 2020

As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. The shift to the customer-first paradigm has happened quickly in SaaS and subscription-based economy. As a new, and in some ways, more preferred revenue model, new players are entering the SaaS and subscription market every day.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111