User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Bad customer service. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Scytale

MARCH 19, 2024

We’ll share insider tips to help you approach your next audit with confidence, sail through with flying colors, and get back to business as usual. A third-party audit is an assessment of a company’s internal controls, security practices, or compliance processes conducted by an independent auditing firm.

Payment Services 52

Payment Services Payment Solutions Payments compliance 52

Intercom, Inc.

DECEMBER 31, 2019

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. Viewed this way, it might seem like the 2010s were less eventful than the 2000s – after all, the tech giants of today are largely the same as a decade ago. Rise of mobile.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Baremetrics

JULY 23, 2021

Pipedrive is a Customer Relationship Management (CRM) platform. This article will cover why Pipedrive CRM is an essential tool for sales teams, how it compares to other CRMs, how to set it up and integrate it with Baremetrics for smarter and more detailed data analytics. The Baremetrics sales process looks like this!

Payments 98

Payments Payment Methods Payment Solutions Payment Services 98

How To Buy Saas

MARCH 14, 2024

It is 2024, and WhatsApp is not just a tool to chat with your friends and family, but with the right techniques, you can use it for effective business communication with your clients and build a relationship with them. WhatsApp Business API is a communication solution for businesses of all sized to reach out to their customers.

Payments 52

Payments Payment Solutions Payment Methods Business 52

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. How do they think about attaching payments to those existing customers?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Add in-app video tutorials to make the onboarding process smooth. And your role at a customer success team?

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Add in-app video tutorials to make the onboarding process smooth. And your role at a customer success team?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

How To Buy Saas

MAY 2, 2024

Interakt is an affordable and user-friendly WhatsApp API provider that offers top-notch marketing services. It also helps brands market products and services on other channels like Facebook and Instagram by running CTW ads. Offers advanced WhatsApp marketing campaign analytics to track conversion and revenue earned.

Engagement 40

Engagement Payments Payment Solutions Payment Methods 40

User Pilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them. Conducting market research with surveys using Userpilot.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

FastSpring

MAY 5, 2020

We love to see when a seller finds a unique way to customize our full-service ecommerce platform to deliver a great experience to their customers. Appy is a Software as a Service (SaaS) that creates web applications out of Excel spreadsheets. Flexible and Customizable Platform. Easy Global Tax Management.

Payment Methods 81

Payment Methods Payments Payment Solutions PayPal 81

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. I support the digital product community through my role at FastSpring. Listen to the episode to hear more details.

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Proactive and Deliver Value.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

Baremetrics

AUGUST 30, 2021

A Healthy dose of Scepticism Buyers need to be in control Don’t guilt people into promising you something Take away the pressure Tip 1: Build community Events What could those events look like? This platform is free to use, but how will my private data be handled? What could those events look like?

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

User Pilot

OCTOBER 31, 2023

When it comes to product-led growth , every step of the customer journey needs to be highly optimized for SaaS companies to see the results they’re looking for. TL;DR The SaaS pricing page helps customers understand your offer, shows them the information they need before buying, and heavily influences overall conversion rates.

Pricing 103

Pricing Scale SaaS Payments Payments 103

Chart Mogul

JUNE 16, 2022

Customer data is spread across multiple platforms: CRM, communication, billing, and subscription analytics. Now you can send revenue and subscription data associated with your customer in ChartMogul directly to Intercom. To connect ChartMogul to Intercom go to Data Platform > Destinations. Looking for inspiration?

Payments 52

Payments Data Azure Payment Methods 52

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Invitation to Event Email Template. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Escalations.

Customer Success 112

Customer Success Payments SaaS Payments Payment Methods 112

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 159

Scale Payment Services Payment Methods Scaling 159

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Managing your customers and their success path as a SaaS company is a meticulous process. SaaS businesses across the globe lose a chunk of their revenue due to poor customer service or experience.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

CustomerSuccessBox

APRIL 3, 2022

Emails are a direct line of communication with your customers, and if they are engaging, they can drive them to valuable material. CustomerSuccessBox is a customer success platform that helps high-growing B2B SaaS companies reduce churn and grow their recurring revenue. What are Customer Success email templates?

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

User Pilot

FEBRUARY 5, 2024

How you increase trial-to-paid conversion rate determines how good your SaaS model is. What is a good trial conversion rate for SaaS? This is because you often need to offer high value upfront with live demos and a robust onboarding process. Moz, for example, requires payment information to sign up. But how much?

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Sales Hacker

APRIL 1, 2021

If you’re an OEM or selling physical products, this one’s for you (sorry, SaaS folks). A global crisis can feel like a smart time to pull in and close down anything not central to a business’ operations. Markets most negatively impacted by the black swan event could no longer be viable if the crisis inhibits stability.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Chargify has made our business much stronger! costs money and 2. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 124

Payments Merchant Services Payment Solutions Payment Services 124

FastSpring

NOVEMBER 12, 2019

It makes sense as a SaaS business owner that you want to get a slice of that spending season pie. However, the two events are becoming more competitive in the ecommerce space, so you need to have a strategy. Personalize communication across all channels. Set your discount rate. Create a BFCM landing page.

Payment Methods 70

Payment Methods SaaS Payments Payment Services Business 70

FastSpring

MARCH 5, 2019

You should be communicating your USP in a consistent way so that your customer will remember it, and ideally, even repeat it to someone else. Consistency is key to establishing trust and ensuring effective communication. The truth is, the application of sales tax for digital products – and SaaS products especially – varies widely.

Payment Methods 67

Payment Methods Payment Services Payments SaaS Payments 67

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. It is a powerful and compact platform – Ayoa acts as a one-stop-shop whiteboard solution, allowing teams to work together to create ideas and achieve their goals. What is Ayoa? Gantt timeline view. Task assignment.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Baremetrics

JULY 28, 2021

Sales outreach is one of the most important activities you can do to grow your SaaS company. For any SaaS/online business, it is likely to have far more data on something like how often your customers visit and use your product/services. All the data that you collect without any process is called raw data.

Data 52

Data SaaS Payments Payment Methods Payment Services 52

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Unbounce

JULY 22, 2020

Your ads reach people like this because of tracking, pixels, lookalike audiences , and all the other technical magic that powers Facebook’s advertising platform. Years ago, Facebook offered landing pages within their own platform. and, based on the demographic targeting you’ve applied, shows them your ad.

Payment Methods 145

Payment Methods Payments Sales Hiring Advertising 145

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. Userpilot is well known in the SaaS world for its so-called “ microsurveys.”

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52