Tom Tunguz

JULY 14, 2013

With more than 80% of venture capital investments occurring in enterprise and with the public markets disproportionately rewarding SaaS companies with huge enterprise value-to-revenue multiples ( median is 7.6 ), it’s no surprise that interest Software-as-a-Service is booming. Hand-in-hand with this idea is strong customer retention.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

Point Nine Land

NOVEMBER 10, 2020

The simple LTV formula The simplest formula to calculate LTV in a subscription business is ( Customer Lifetime x Gross Profit) , where customer lifetime is ( 1 / Customer Churn Rate) and gross profit is ( Average Revenue per Account (ARPA) x Gross Margin). One of them relates to negative churn. That makes no sense. Use gross profit.

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Now, I’m a venture capital investor. Contrast that with companies that might also sell into the SMB segment of the market where the ASPs, the average deal sizes are lower.

Cloud 100

Cloud Scale AWS Machine Learning 100

Chart Mogul

AUGUST 15, 2019

You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. Or, maybe you haven’t and are still thinking your only options are to bootstrap or pursue angel and/or venture capital. Who is it for? Simplified RBF.

Finance 85

Finance Payments Revenue Payment Solutions 85

The Angel VC

APRIL 30, 2015

That is, a chart that shows your new MRR, expansion MRR, contraction MRR, churn MRR and reactivation MRR for each month since launch. So if you're selling to both SMBs and bigger enterprises, consider showing one MRR movement chart for the SMB customer segment and another one for the enterprise customer segment.

Software Review 186

Software Review Outsourced Development SMB Acquisition 186

SaaStr

JUNE 7, 2019

To date, Amit has raised $68m in funding for Gong from the likes of Norwest, Battery Ventures, Cisco Investments, and Wing Venture Capital, just to name a few. To date, Amit has raised $68 million in funding for Gong from the likes of Norwest, Battery Ventures, Cisco Investments, and Wing Venture Capital, just to name a few.

Outsourced Development 128

Outsourced Development Outsourcing Services Sales Hiring Scale 128

Chart Mogul

AUGUST 15, 2019

You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. Or, maybe you haven’t and are still thinking your only options are to bootstrap or pursue angel and/or venture capital. Who is it for? Simplified RBF.

Finance 52

Finance Payments Revenue Payment Solutions 52

Point Nine Land

JANUARY 17, 2019

The tokenization of traditional financial instruments such as stock, bonds, loans, private equity and venture capital investments will become increasingly common. 2018 already paved the way for a number of tokenized fund launches such as Blockchain Capital and SPiCE VC. inVision and Intercom launching their app store).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Chart Mogul

SEPTEMBER 15, 2023

How to Raise Venture Capital with Poor Customer Retention by Mark Roberge, Stage 2 Capital However, if a startup’s customer retention is off the mark, even significantly, they can still position the company as an attractive investment. Trying To Reduce Churn Rate? NPS is A Great Core Metric by Jason Lemkin I was wrong.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

SEPTEMBER 4, 2020

And to shift resources, we had to automate more and more of our SMB offering and make sure that we could refine our product to make sure self service journeys were more productive and frictionless. We don’t count that as churn. How do you think about that sort of churn because you didn’t really lose that customer, right?

Scale 154

Scale Underperforming Technical Team Sales Hiring Branding 154

SaaStr

JULY 29, 2022

Enough venture capital can certainly bridge that gap. There was another company I invested in called Automile, that for a while was quite successful in SMB fleet tracking, tracking where your fleets of vehicles are. Jason Lemkin: And if you’re billing monthly, it’s almost impossible to recuperate that.

Scale 203

Scale Scaling Sales Hiring Enterprise 203

SaaStr

JULY 12, 2022

I just raised that venture capital. He immediately made him head of SMB. They churn through VP of sales. We’re getting to traction, we’ve got a million?and?a?half, half, two million in revenue. It’s just like me after I raise that series B, series A, whatever it was. I got to get it done.

Sales Hiring 246

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 246