FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Customer Relationship Management (CRM) Software. Customer Support/Service Software and Ticketing Systems.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Educate customers with resources in multiple formats like blogs, webinars , or videos.

SaaS Payments 95

SaaS Payments Payment Solutions Payment Services Payments 95

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 96

Churn Underperforming Technical Team SaaS Payments Payment Solutions 96

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

User Pilot

APRIL 29, 2024

Userpilot is a product growth platform with advanced segmentation features. You can segment your customers based on their feedback responses as well as in-app behavior. How does your location influence your technology and software choices? Psychographic segmentation survey questions What motivated you to choose our software?

Payment Solutions 86

Payment Solutions SaaS Payments Payment Methods Payments 86

Baremetrics

JULY 8, 2020

Customers churn because they don’t want to use your product anymore, right? There’s this “little” thing called involuntary churn that’ll slowly eat away at your business if you let it go unchecked. The end result is unnecessary cancellations, lost revenue, sadness, despair, misery, nightmares… Ok, maybe that’s a little extreme.

SaaS Payments 97

SaaS Payments Churn Payment Solutions Payments 97

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. They aren’t likely to spread the word about you and tend to be dissatisfied customers on the brink of churn. Churn and retention are inversely correlated.

SaaS Payments 96

SaaS Payments Payment Solutions Metrics Payment Methods 96

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. Your job is to reduce churn as much as possible. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Involuntary churn due to failed payments.

SaaS Payments 99

SaaS Payments Subscription Payment Features Payment Methods 99

User Pilot

FEBRUARY 22, 2024

Customer retention can help you drive recurring revenue, reduce customer acquisition costs, and drive customer loyalty. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Use notification banners to prevent involuntary churn.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Neil Patel

SEPTEMBER 10, 2021

It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes. Even small businesses need to adopt AI technology to keep up. Who Should Use Systeme?

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

User Pilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Knowing the cause, it becomes easier for account managers to fix the problem and reduce churn.

SaaS Payments 83

SaaS Payments Management Customer Lifetime Value SaaS 83

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Delivering customer support.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product.

SaaS Payments 81

SaaS Payments Payment Methods Strategy Payment Solutions 81

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. The purpose of customer acquisition is to help companies expand and make more revenue. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Book a demo now to learn more.

Acquisition 93

Acquisition SaaS Payments Payment Methods Metrics 93

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general. So if you’re ERP, boom, Workday.

SaaS Payments 254

SaaS Payments Scale Payment Services Payment Solutions 254

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Need help getting started?

Payment Services 101

Payment Services Merchant Services Customer Success Business 101

Chargify

JUNE 27, 2019

Churn is part and parcel of running a SaaS company. Some will go out of business. However, you should do your best to keep churn as low as possible, because otherwise, it can do serious damage to your business. So, how can you prevent churn from cutting the customer lifecycle short? What is churn?

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

OpenView Labs

AUGUST 10, 2020

Think online classes, workshops, webinars and courses that have real value and deliver real wins for customers. With learning management systems, webinar platforms and software, and other educational tools now widely available, brands can connect with customers in new, incredibly valuable ways.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96

Totango

JUNE 3, 2022

Keeping in touch with your clients is the best way to minimize churn, but it can take considerable time if you do it manually. I’ve discussed your concern with our support team, and we’re taking the following steps to resolve this problem as quickly as possible: [Summarize solution]. The webinar is available at [date, time].

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

User Pilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base.

SaaS Payments 80

SaaS Payments Strategy Payment Solutions SaaS 80

Baremetrics

DECEMBER 18, 2019

How do we reduce churn? survey User Churn and Revenue Churn Quick Ratio. On a more tangible level, both User Churn and Revenue Churn serve as staples to measure retention as they directly measure the number of customers who cancel within a given time period as well as the revenue associated with each lost customer.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. Jake Dipple 4:40 Of course, so, Sideways 6 we’re ID management platform, and we exist to bring good ideas to life every day.

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

ChurnZero

MAY 20, 2021

You don’t know why your customers churn. But over time, as your customer base grows and becomes more complex, you find yourself dealing with increasing customer churn, and you have no idea why. . 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Pre-Build Phase. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base.

SaaS Payments 66

SaaS Payments Strategy Payment Solutions SaaS 66

User Pilot

FEBRUARY 6, 2024

TL;DR SaaS onboarding is the process of introducing new users to your product to encourage user activation. A well-designed onboarding process improves customer satisfaction, drives customer success, and minimizes churn. Reduce friction in the onboarding process with customer journey mapping.

SaaS Payments 52

SaaS Payments Onboarding Payment Services Payment Methods 52

User Pilot

MARCH 31, 2023

Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Tips for converting free users into paying customers: Remove friction in the user journey to prevent users from churning. Use checklists to prompt users to complete key actions and offer in-app guidance to help them achieve success.

Strategy 84

Strategy SaaS Payments Payment Solutions Payment Methods 84

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Chaotic Flow

OCTOBER 8, 2013

Unfortunately, software companies have a bad habit of thinking about product in isolation from the rest of the marketing mix. Unlike other businesses, SaaS creates a real-time, always-on connection between the customer and the company through the SaaS product. What are the boundaries of your SaaS product?

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Totango

MAY 29, 2020

Create webinars that discuss real issues facing customers as well as potential solutions for those pain points. Produce video tutorials to highlight updates and new solutions. Conversation at a time of crisis is about finding a match between your customer’s challenges and your potential solutions.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

FastSpring

JUNE 11, 2019

To help you accomplish this, we’re sharing a short list of helpful ebooks, webinars, podcasts, books, and blog posts to help you kick off your growth plan for 2019. Webinar: 7 Ways to Use Video to Increase Conversion Rates – FastSpring. How to reduce customer churn. Maximizing your revenue potential with global sales.

Payment Methods 76

Payment Methods Scale Payments Payment Services 76

ChurnZero

APRIL 15, 2022

SalesIntel is a leading sales intelligence platform and B2B contact data provider. As the team expanded, so too did the need for automated, scalable processes and engagements. Once customers use and love your product, you can broach the topic of payment for additional licenses.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

ProfitWell

MARCH 24, 2020

Almost everything is sold as a subscription, from socks to razor blades, and of course software. A subscription company is a business that sells their products on a scheduled time basis. So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. Chargebee’s summary of their recent webinar on what top companies are doing right now to adapt. SaaS Pricing Basics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135