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FinTech Onboarding: 13 Best Practices for Customer Success

User Pilot

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. Make the onboarding journey enjoyable by providing clear instructions and guidance.

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Top 10 International Payment Gateways: An In-Depth Guide

FastSpring

Reduce involuntary churn with proactive dunning. Reduce Involuntary Churn with Proactive Dunning Management. The most common way to deal with payment failures is to simply notify the customer, however, you’ll need to do more — like send out multiple reminders — if you want to significantly reduce involuntary churn.

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Freemium is Back! But You’ll Need 50 Million Active Users for Freemium to Actually Work as a Business Model.

SaaStr

Freemium forces you to have better onboarding and a slicker, easier-to-use product. Enough not to churn. Intuit, Microsoft, Adobe, PayPal. But having built a partly freemium service that hundreds of millions use … I’ve learned one thing: almost everyone gets the math wrong in Freemium. Freemium is great.

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Exploring Chargebee Competitors for Subscription Management

Subscription Flow

Less tech-savvy business owners transitioning from legacy systems may want guided onboarding rather than self-service. Most of the functionality offered by Chargebee, is also available with SubscriptionFlow, but with greater customization options, free onboarding support and more integration options.

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What is a Segmentation Survey? Questions, Examples & Use Cases

User Pilot

For instance, a SaaS provider of e-commerce platforms might customize its offerings by integrating specific payment gateways popular in certain regions, like PayPal in the US or Alipay in China, to improve user experience and increase sales. You could then trigger for them different onboarding patterns.

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How to Find the Best SaaS Billing Platform: A Complete Guide

Stax

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. This convenience reduces the chances of churn and promotes long-term customer retention. Churn Rate.

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User Behavior Patterns: 8 Examples & How to Analyze Them

User Pilot

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn. In this article, we’ll take a closer look at different examples of behavioral patterns.