SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 157

Scale Payment Services Payment Methods Scaling 157

OpenView Labs

DECEMBER 21, 2020

“We’ll see more services companies adopt a product led growth strategy but for selling their services online. Focus on more flexible business models. One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And actually, one of the restaurants burned down and took our whole prototype with us, and that was pretty much the end of that company.

SaaS Payments 258

SaaS Payments Scale Payment Services Payment Solutions 258

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. We work with many of the companies who are here at SaaStr, Salesforce, Slack, Twilio, Zoho, and I hope many of you in the room. Dare I say SaaS.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Upscope

JUNE 9, 2021

Every call center ceo/manager should spend AT LEAST a full shift on the phone." Selfishly enjoying the 5-10 minutes of silence when your phone didn't ring , while trying to throw your coworkers of their game until your phone rang. ??Constantly This job has given me a fear of talking on the phones.”

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

OpenView Labs

SEPTEMBER 18, 2019

At Stripe , we build infrastructure that allows internet businesses big and small to accept payments from anywhere. The businesses we serve are either global, or on a path to it, so Stripe has to be global too. Despite what the business books might tell you, there’s no playbook for new market entry.

Payment Methods 40

Payment Methods Sales Hiring Payment Services Payments 40

OPEXEngine

MARCH 15, 2022

Faster growth companies are taking advantage of overseas markets and expanding internationally faster than their slower growth counterparts—with fast-growth companies reporting almost 31-32% of revenue from international business. By contrast, slow-growth companies reported 20% revenue from international business in 2020.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Metering / Billing / Payment Process. How do I target my customers when they’re not online?

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 21, 2019

The company raised a monster $60M Series A from Accel and Atomico with only one prior investor being Y Combinator. How does Robert think about knowing when a business is ready to scale? The company raised a monster $60 million series A from Accel and Atomico in 2017 with only one prior investor, being Y Combinator.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

APRIL 18, 2019

My father was an entrepreneur, but he was building pump companies, very different businesses. And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. And my father was in pump business. And then he said, “SteelBrick.”

Sales Recruiting 171

Sales Recruiting VP of Engineering Scale SaaS Payments 171

Incredo

NOVEMBER 7, 2019

You may be live demoing to masses on social media or via on-demand video on your website. Did you visit the prospect’s website to see what’s their business at all? And all you have is usually a company name that can guide you in the research process. How our product can help your business – 5 min 3.Final

Payment Solutions 168

Payment Solutions Software SaaS Payments Payments 168

OpenView Labs

SEPTEMBER 5, 2019

In our mission to increase the GDP of the internet, we work with both small startups and public companies, helping them remove the complexity of processing the payments that are the heartbeat of every business. Stripe is a company built by developers, for developers. Step 1: (Really) Know Your Audience.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

CustomerSuccessBox

JULY 19, 2022

Renewing customers contribute significantly to your annual recurring revenue (ARR), which is an important part of the revenue stream that allows businesses to predict and strategize their internal investments. The most successful businesses create repeatable processes that lead consumers to become advocates.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStr

MARCH 17, 2020

Customer reference program went from something that was nice to have and important to absolutely critical to our new business sales cycle. I came from a company where I worked for 10 years. This also ties, by the way, into a really good presale process around documentation of new business opportunities.

Scale 144

Scale Payment Services Sales Hiring Payment Methods 144

SaaStr

OCTOBER 4, 2019

How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? We moved to San Francisco eventually and I think it was a lot of the reason why I was inspired to go and build my own business. We also tap into the more payment ecosystem, and we have ways of earning money there.

Scale 125

Scale SaaS Payments SMB Sales Hiring 125

OpenView Labs

NOVEMBER 18, 2019

The idea for Pendo arose out of a need I had experienced first-hand while working as the VP of Product at an enterprise SaaS business. My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

OPEXEngine

OCTOBER 6, 2020

Independent of any crisis, thoughtful planning sets your business up for success. At Salsify, this is a cross-company, collaborative effort—all groups are involved with operations and budgeting. “We But planning together as an executive team helps us align around our targets and get buy-in from stakeholders across the company.”.

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

SaaStr

OCTOBER 24, 2019

It’s actually just connecting the hundreds and hundreds of thousands of companies that do business all over the world. We realized that in most company do not have access to the global economy. Nobody ever build a social network for business on this scale. “Oh it’s about failing fast.” ” No.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. They don’t have an agenda. You take as long as you need.

Sales Hiring 155

Sales Hiring Sales Recruiting Scale CTO Hire 155

SaaStr

JULY 26, 2019

To date, Eric has raised over $12m for Zylo from some of the best in the business, including Byron @ Bessemer, Salesforce, GGV, Semil @ Haystack, and the team at High Alpha. Finally, prior to Shoutlet, Eric spent over 7 years at ExactTarget as a Senior Business Development Manager which is where he met High Alpha’s Scott Dorsey.

Sales Hiring 146

Sales Hiring Scale SaaS Payments Payment Services 146

SmartKarrot

SEPTEMBER 26, 2023

The business environment has never been less certain, more complex, more volatile, or more fraught with indistinctness than it is now. According to the HR Magazine , 90% of business leaders believe that their workers help them achieve a competitive advantage in their sector. What is a Human Resources Playbook?

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

Sales Hacker

OCTOBER 20, 2021

They define relationships, outline rights and responsibilities, and spell out the details of any sale, including price, timing, payment terms, warranties, and more. In fact, contracts govern most B2B business deals. There’s no denying that contracts are an absolute necessity for conducting business.

Payment Services 103

Payment Services Technical Review Payments Software Review 103

SmartKarrot

MARCH 8, 2022

She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Anita Toth. Annette Franz. Ashna Patel.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21