FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Cognota didn’t necessarily start as a software business. Ryan called it a light bulb moment out of which the idea for Cognota was born.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

ChurnZero

MAY 8, 2020

This is widely accepted modeling with SaaS-based KPIs, such as CLTV, cost to serve, ACV, ARPU, and all kinds of unit economics that people use. Are you optimistic or pessimistic about the future of Customer Success as a permanent part of subscription businesses? If you missed the webinar, you can watch it on-demand. Q&A Recap.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

SmartKarrot

JANUARY 5, 2022

His brainchild, Sixteen Ventures , helps businesses optimize their customer lifecycle and reach “Exponential Growth through Customer Success.” Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

ChurnZero

JANUARY 13, 2022

Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. 10 Customer Success Leaders to Watch in 2022.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

JANUARY 5, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Allison Pickens. Andrew Marks.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

OpenView Labs

DECEMBER 15, 2020

And there are some pretty amazing opportunities for doing business this way. The report is based on survey data collected from software sellers and buyers of companies at every level of ARR and across verticals like devops, security, training and education, analytics/business intelligence, IT and several others. .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale B2B 52

ChurnZero

NOVEMBER 2, 2018

NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts. You can think of it as a numerical value that indicates how loyal your customers are. Anatomy of a Promoter.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Outseta

SEPTEMBER 11, 2017

By Geoff Roberts 20 min read Soren Ryherd is Co-Founder and President of Working Planet , a paid search agency located in Providence, Rhode Island. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. At Working Planet that’s a minimum spend of about $20,000 per month.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

AUGUST 12, 2020

Prior to their IPO, ServiceNow raised funding from some of the best in the business, including Sequoia Capital and Greylock. Prior to their IPO, ServiceNow raised funding from some of the best in the business, including Sequoia Capital and Greylock. What does the role of Chief Strategy Officer really entail? Harry Stebbings.

Scale 194

Scale Sales Hiring Underperforming Technical Team VP of Engineering 194

Intercom, Inc.

JUNE 14, 2018

Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. Now the Vice President of Product at Business Talent Group , she has honed her expertise into a set of best practices and published them in two books: UX for Lean Startups and Build Better Products.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

Mucker Capital

OCTOBER 22, 2018

Kim now serves as CEO and head of product, and Lee as president and head of business. The company’s SaaS technology allows businesses to collaborate, manage, analyze and report on critical internal controls data in real time. “I Most of our sales people are former auditors themselves. That’s kind of how the idea started.

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

SaaStr

JULY 10, 2021

How can you recognize that a VP is great, not just good? The panelists offer their insights, which at times conflict with the viewpoints of other panelists, on hiring a cohesive team that can really scale the business. Get best price tickets here!!! This session is particularly fun to look back on. And for good reason.

Sales Hiring 254

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 254

Intercom, Inc.

AUGUST 25, 2022

It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge. In 2015, after selling Storyful to News Corp, Mark joined Twitter as the Vice President of media and partnerships for Twitter in Europe. And that’s where more precise content moderation comes in.

Social Media 208

Social Media Scale Artificial Intelligence Machine Learning 208