User Pilot
MAY 20, 2024
Efficient onboarding , with personalized flows and tailored user personas, ensures business partners understand and benefit from your B2B loyalty program. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction. User persona example.
Totango
DECEMBER 28, 2021
Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Assign mentors to staff members to assist with on-the-job training.
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Totango
JANUARY 23, 2020
Some churn is inevitable no matter what business model you employ, but it does not just occur randomly. You should set goals around specific events, such as the timely completion of onboarding, and unique outcomes, such as utilization of a feature you know is particularly useful to a customer. Accelerate Onboarding.
ChurnZero
JULY 12, 2019
Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The subscription-based business model is rooted in the value your solution offers.
Totango
SEPTEMBER 1, 2020
The customer business model/objectives changed. A product champion leaves the customer’s business. Provide additional, free seminars and webinars that promote product features. Re-onboard customers or provide additional training on product use. The customer needs to reduce expenses.
User Pilot
MAY 19, 2021
This SaaS marketing strategy works best with a freemium business model or free/paid trials because nearly 75% of buyers say they’d rather buy through an app/website than a salesperson. Source: Userpilot-Add gifs and interactive videos to your product onboarding with just one click! interactive walkthroughs. checklists.
SaaStr
AUGUST 9, 2019
What is the right way for startup founders to address sales rep onboarding? How do you think about sales rep onboarding? How the f**k do I onboard them? They come back and say, “Your onboarding is as good, if not better, than what I’ve experienced at these mature companies.” Our payback has to hasten.”
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