Totango

JANUARY 23, 2020

Some churn is inevitable no matter what business model you employ, but it does not just occur randomly. The digitization of business, however, has made renewals even more important. Today’s customers are more likely to seek more flexible, subscription-based agreements that empower them to walk away if they are unhappy.

Churn 107

Churn Enterprise Strategy Management 107

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The subscription-based business model is rooted in the value your solution offers.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? How do you think about sales rep onboarding? How the f**k do I onboard them? They come back and say, “Your onboarding is as good, if not better, than what I’ve experienced at these mature companies.” Our payback has to hasten.”

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

User Pilot

MAY 19, 2021

Does your product help employees save time while invoicing? The easiest way to find out what jobs your audience needs to get done is to…ask them: Source: Userpilot.com – we are in the business of helping companies improve product adoption. What job do they need to get done with your product? interactive walkthroughs.

B2B 119

B2B Marketing SaaS Social Media 119