Casey Accidental

MAY 27, 2021

Every problem should have user research involved at the beginning, aligned on the problem instead of just validating or invalidating solutions. Every engineer, designer and product manager on the team should be involved in defining the problem and the solution. Product development projects always have very high opportunity cost.

Underperforming Technical Team 145

Underperforming Technical Team Payment Solutions Payment Services Payments 145

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. FastSpring automatically changes the language, currencies, and payment methods of the checkout experience based on where a customer is located. David used the U.S.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

AUGUST 14, 2023

Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. They map a numeric scale that ranges from 1 to 5 or from 1 to 10. Likert-scale questions. Ordinal scale questions.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

Neil Patel

SEPTEMBER 12, 2020

Personal branding – Managing your personal brand is becoming more important every day. Considering blogging is such a crucial part of the web, some website builders have been designed with a content management system in mind. This is particularly true if you are already selling products at scale in the real world.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Casey Accidental

OCTOBER 27, 2020

In an integration platform, the product integrates with other types of software the product’s customers already use. Sure, if you are an upstart company like, say, Roam Research, you might not yet have an integration platform, but you almost certainly will build one as you scale. . Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. Spendesk thinks about building its company in three stages: startup, growth, and scale.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 151

Payment Solutions Pricing Payments Payment Services 151

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And it makes up for a lot of bad product experiences, right?

Scale 150

Scale Sales Payment Methods Merchant Services 150

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Krish Subramanian: We are software engineers by training. Does one have to move to enterprise?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

Intercom, Inc.

DECEMBER 21, 2021

But as you scale beyond Series A, how can you be sure you’re choosing the right lane? In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Neil Patel

APRIL 12, 2021

If you do it right, you could benefit from a loyal customer base, regular billing, predictable financials, and enhanced brand profile. Develop a Business Plan. There are a few costs to consider, including packaging costs and monthly outlays like software and accounting fees. Why Should You Launch a Subscription Box?

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 139

SaaS Payments Cloud Technical Review Scale 139

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? How long does it take?

Sales Hiring 149

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 149

Sales Hacker

JANUARY 17, 2018

In this guide, I will teach you the fundamentals of Lead Qualification for inbound and outbound sales development, and give you actionable steps you can take to maximize your Revenue per Lead. Sales and Marketing Alignment is a trending topic and the role of Sales Development has been growing fast. What Is Lead Qualification?

Scale 87

Scale Underperforming Technical Team Payment Methods Sales Hiring 87

SaaStr

APRIL 23, 2019

Dashboard, which was a payments company back in Brazil that did payment processing, like Stripe, Braintree, or ePay, all those … That’s you guys’ versions of the company. After three months of college, we decided that we wanted to start a company, and we tired of payments. We know a lot about payments.

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Payment Methods 160

User Pilot

MAY 14, 2021

They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Filled in after a sales call, but before the first customer payment. Don’t ask customers a question that they’ll have to consult a team member about before answering.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Kellblog

AUGUST 7, 2019

Say you sign a three-year deal with a customer that ramps in payment structure: year 1 costs $1M, year 2 costs $2M, and year 3 costs $3M. the right for 1,000 people to use a SaaS service) – so the payment structure is purely financial in nature and not related to customer value. Payment structure. $1M. Price-Ramped).

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. How My Marketing Concepts upsells annual payments during trial. Vinay writes, “The benefit of this was huge!

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

User Pilot

APRIL 15, 2024

In-app support strategies to eliminate them. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides. This could mean they’re unable to get answers, troubleshoot app issues, or learn about product updates on time.

Communication 105

Communication SaaS Payments Payment Solutions Payment Methods 105

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Upscope

JUNE 9, 2021

A couple of them our team did. This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak , I'm driving myself crazy and I don't want to talk to anyone. Constantly looking at the clock during calls, thinking when will it end!! I feel so alone I need help!

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Proactively reach out to dissatisfied customers with personalized solutions. What is customer attrition? What causes customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaSOptics

MARCH 1, 2022

What makes finance teams throw up their hands and say, “I just need a tool that can do X!” finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance. So, where do point solutions fit into all this? . On the other hand, point solutions (QuickBooks, Xero, etc.)

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? I don’t know anyone right now.

Payment Methods 199

Payment Methods Merchant Services Scale Payments 199

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. John Barrows: Passion and work ethic.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Here they are… The 97 Best Sales Books in 2020. The Challenger Sale.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 124

Payments Merchant Services Payment Solutions Payment Services 124

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. I was working on a startup that was an early mobile payment platform. It just made it a lot easier for us to scale up Salsify as we found success.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. Individualistic markets, like the U.S.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

User Pilot

OCTOBER 30, 2023

TL;DR User behavior analytics (UBA) is the monitoring, gathering, and analyzing of user actions and data using monitoring systems, allowing you to acquire useful insights into your users’ desires, concerns, and challenges.It Which specific aspects of your website or app frustrate them?

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52