User Pilot

JULY 18, 2023

Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate. To calculate the revenue churn rate, divide the net revenue lost from existing customers in a given period by the total revenue at the beginning of the period. Monthly recurring revenue.

Churn 97

Churn Payments SaaS Payments Payment Solutions 97

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. It may be done over the phone, Skype, email, web conference…. Outside sales is the sales of products and services through in-person, face-to-face interactions. CRM platforms. And much more.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Does one have to move to enterprise?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. Nick Mehta: So let’s dive into the future.

Payment Methods 207

Payment Methods Merchant Services Scale Payments 207

Sales Hacker

AUGUST 7, 2020

Senior Vice President, Sales SMB. Sales Manager, SMB New Business Acquisition. Senior Vice President, Strategic Sales & Revenue. Predictable Revenue Inc. VP, SMB Essentials Sales. President | Chief Revenue Officer. Chief Revenue Officer (CRO). Chief Revenue Officer. Laura Mason Hoad.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Drive Revenue. hyperise - Hyper Personalize your sales funnel and grow your sales conversions. Groove - Sell Smarter. Grow Your Pipeline.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. Support: Check for extra costs related to customer support, whether or not they offer support in your language (if you’re running a global sales team), and how you can get in touch with the CRM’s support team (via phone, email, etc.). Track your recurring revenue, upgrades, downgrades, and churn.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. The person using your SaaS product may not have access to the credit card used to sign up. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. We knew just the person to talk to — Andy Meadows, Head of Partner Success at Payrix.

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? The second is many of these companies have grown significantly and their product portfolios have grown as they’ve had to obviously acquire more revenue out of their existing customer base, as they have acquired other technologies.

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Mimiran – More Leads and More Deals for SMB Services Business. Capsule CRM - The smart simple online CRM. Drive Revenue.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Sales Hacker

NOVEMBER 15, 2017

Account-Based Everything / Revenue. Annual Recurring Revenue. Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . AB Testing.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. Is Rebranding Okay When You Have Brand Equity? Navan used to be TripActions. Do you know what happened?

Payment Solutions 229

Payment Solutions Payments Travel Scale 229

Baremetrics

NOVEMBER 9, 2021

An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. A recent example of this is Instacart acquiring Caper AI for $350 million to streamline the online shopping experience. Year-on-year revenue growth is usually less than 50%.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. Our Head of Sales Ops, Jeff Serlin, and our Director of Demand Generation, Brian Kotlyar, on how sales and marketing should work together to build a single revenue plan. Jeanne DeWitt talks driving expansion revenue.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Which was that pioneering inside sales motion driving a lot through online and through WebEx at the time.

Underperforming Technical Team 157

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 157

SaaStr

AUGUST 26, 2022

Look at Snowflake and GitLab and ZoomInfo, growing almost 60% at a billion in revenue. One has 400, but they’re new VCs, not brand new VCs, but new funds. UiPath took 10 years to get to 1 million in revenue. UiPath took 10 years to get to 1 million in revenue. I could never go 10 years to 1 million in revenue.

Sales Hiring 218

Sales Hiring Scale Sales Recruiting Scaling 218

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Do big logo brand names really provide social validity or is it over-hyped? Prior to finding Zylo, Eric was VP of Sales at Sprout Social, leading the revenue operations team there for over 11 thousand customers.

Sales Hiring 139

Sales Hiring Scale SaaS Payments Payment Services 139

Intercom, Inc.

JANUARY 23, 2020

Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. That [is what we believed would] help raise awareness of our company and brand.”. But, still, it’s not impossible. Nick explains their approach: “We didn’t think of it like traditional marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

MARCH 13, 2020

How does Harry think about the importance of brand for enterprise startups today? What mistakes does Harry see many founders make when it comes to investing in their early brand? He’s an incredible founder, person and a very, very dear friend, and changing the way SaaS as an industry will work and be structured in the future.

SaaS Payments 211

SaaS Payments Payment Methods Finance Payments 211

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? What changes? * Where are the challenges?

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Well, you might be the wealthiest person we've ever had on this podcast.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Well, you might be the wealthiest person we've ever had on this podcast.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40