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How to Analyze Customer Behavior and Improve In-app Experience

User Pilot

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Group your user base into granular customer segments by shared characteristics—jobs to be done, in-app engagement , or user feedback. Design in-app strategies to improve retention based on the collected data.

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Understanding Risk Management Strategies as a PayFac

Stax

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

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Top 4 Customer Analytics Software Solutions for SaaS businesses

User Pilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

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Sequencing Business Models: The Types of Marketplaces

Casey Accidental

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related.

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My First 16: Launching a New Category with Modern Treasury’s Dimitri Dadiomov

Andreessen Horowitz

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. And that was the origin story.

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Reducing Product Risk and Removing the MVP Mindset

Casey Accidental

Every problem should have user research involved at the beginning, aligned on the problem instead of just validating or invalidating solutions. Every engineer, designer and product manager on the team should be involved in defining the problem and the solution. Product development projects always have very high opportunity cost.

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Amplitude Analytics – the best digital analytics tool for event tracking. Pendo – the best digital analytics tool for mobile apps. Let’s dive in! Path analysis. AI analytics.