User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

FastSpring

OCTOBER 13, 2023

If you’re currently using 2Checkout or Stripe to sell digital goods or SaaS but are considering switching — to the other, or to other options such as FastSpring — you may be wondering whether there are substantial differences between the platforms and their services. What does all of that mean?

Payments 130

Payments Payment Services Merchant Services Payment Methods 130

Casey Accidental

OCTOBER 27, 2020

This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time. In that essay , we also talked about how a more common route for a SaaS business is to become a platform. The Types of Platforms. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

How To Buy Saas

MAY 10, 2024

Many brands and companies run aggressive Instagram marketing campaigns to expand their reach and establish a strong online presence. Hundreds of influencers appear every week on Instagram who convert from different platforms such as TikTok and YouTube and bring in their organic audiences. The Instagram world is very competitive.

Payment Services 40

Payment Services Marketplace as a Service Artificial Intelligence Systems Review 40

FastSpring

MARCH 15, 2024

And as the CEO of both Skillshot Media (a turnkey events production company for esports events) and Ghost Gaming (a “gaming lifestyle brand” that supports esports teams and gaming content creators such as Twitch streamers), he dives ever deeper into marketing to gamers and other gaming industry professionals.

Payment Methods 194

Payment Methods Marketplace as a Service Payment Solutions Payments 194

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

OPEXEngine

MAY 18, 2021

We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

FastSpring

FEBRUARY 9, 2021

With that in mind, we’re going to detail captive pricing below, with an eye towards how it also plays a part in SaaS platforms and products. This enables selling products that have a wider margin than the core product. How Captive Product Pricing Works in SaaS. Three Saas Captive Product Examples.

Pricing 82

Pricing SaaS Payments Payments Payment Methods 82

FastSpring

FEBRUARY 9, 2021

With that in mind, we’re going to detail captive pricing below, with an eye towards how it also plays a part in SaaS platforms and products. This enables selling products that have a wider margin than the core product. How Captive Product Pricing Works in SaaS. Three Saas Captive Product Examples.

Pricing 78

Pricing SaaS Payments Payments Payment Methods 78

How To Buy Saas

APRIL 5, 2024

In the age of digital transformation and fierce competition, e-commerce companies must optimize their business processes and improve efficiency. Definition of Bounce Rate The bounce rate is the percentage of orders that were started but not completed or canceled by the customer for any reason.

Benchmarks 40

Benchmarks Payment Methods Payment Services Payments 40

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 3) Almost any business in the world needs this or that software for its own needs. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Scale 194

Scale Marketplace as a Service Cloud SaaS Payments 194

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Software Platform Consulting

JULY 1, 2019

My last post was partly about healthcare payments in the form of Change Healthcare’s Intelligent Healthcare Network. I did not set out to write another post about healthcare payments, but reading Phreesia’s S-1 compels me to. Phreesia Threat #1: SaaS Applications. and collect your payment information.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Baremetrics

SEPTEMBER 15, 2021

For a SaaS business to survive, it needs to track its business data. For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. Connect Baremetrics to your revenue sources and start seeing all of your revenue on a crystal-clear dashboard.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

DECEMBER 8, 2022

Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing. Start with your existing sales and see where there’s interest from existing buyers. Watch the two minute clip for more details.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

OPEXEngine

MARCH 15, 2022

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. But that dynamic has changed in lockstep with the growth of the SaaS market. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. Source: OPEXEngine.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. But really around that, that idea of getting customers that love your brand and love your product. I’m David Vogelpohl.

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

Baremetrics

JULY 20, 2021

If there’s one brand you and I can learn from to become better SaaS marketers, it’s HubSpot. HubSpot Academy), HubSpot has aced the SaaS marketing game in more ways than one. Anyone in tech can tell you, the SaaS industry is growing at an insane rate. Table of Contents. Define your ideal buyer persona 2.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. And he wanted in.

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. Business to Consumer (B2C). SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate. Bad customer service. Monthly recurring revenue. The average revenue per user.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. Providing that level of consistent and compounding value can happen only when businesses understand their customers inside and out—and that happens early on with the planning of the company.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform.

Scale 164

Scale Sales Recruiting Scaling SaaS Payments 164

Intercom, Inc.

MAY 8, 2018

With our redesigned Messenger , businesses can do so much more than chat. The next generation of messengers will be built to help businesses accelerate growth by actually helping teams do work, like process payments or schedule meetings. Encourage visitors to engage with our brand and content.

Payment Solutions 176

Payment Solutions Payment Methods Payments SaaS Payments 176

ProfitWell

MAY 21, 2020

We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies. Table of Contents: Overall SaaS and subscription index. Table of Contents: Overall SaaS and subscription index. Impact of COVID-19 on SaaS and subscription companies. Why you need to focus on retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

Audacix

JANUARY 28, 2020

Let me ask you: what triggers the security hygiene schedule to be undertaken for the SaaS application that your team builds? Do you have a “dish washing” process to find and eliminate the security vulnerabilities in your SaaS app? But my SaaS app hasn’t been hacked yet “Yet” is the critical word here.

Payment Solutions 59

Payment Solutions SaaS Payments Enterprise Payment Services 59

Kellblog

AUGUST 7, 2019

In this post we’re going to look at the management accounting side of multi-year SaaS deals that grow in value over time. Say you sign a three-year deal with a customer that ramps in payment structure: year 1 costs $1M, year 2 costs $2M, and year 3 costs $3M. Let’s take an example from this KPMG data sheet on ASC 606 and SaaS.

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

FastSpring

MARCH 5, 2019

If your customer touchpoints – the places where a customer encounters your brand – look like they belong to several different companies, that’s a problem. That means using branding elements like a color palette and the same one or two fonts. It’s usually based on gross revenue limits or a number of sales transactions.

Payment Methods 67

Payment Methods Payment Services Payments SaaS Payments 67

Baremetrics

SEPTEMBER 8, 2021

Equity accounting vs. cost method Understanding Equity in SaaS The different forms of Equity Brand equity Property Equity In conclusion. For non-traded companies, it’s unclear what the market value of a company will be until it’s sold, especially in SaaS. Simply put, equity in SaaS is the value of owning a SaaS company.

Payment Methods 81

Payment Methods SaaS Payments Compensation Payment Services 81

OPEXEngine

JANUARY 27, 2021

Here’s a brief list of items to review: Changes to the definition of a Paid Customer. Were there other expenses that went into providing new freemium services to prospects or maybe to keep lapsing customers warm? This is often done based on the percentage difference between new customers revenue and renewal/expansion revenue.

Systems Review 52

Systems Review Acquisition SaaS Payments Payment Services 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Loving our podcast content? How does Krish think about purely serving the SMB market?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

User Pilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? But what distinguishes a good onboarding survey from other types of business intelligence? Let’s start with some definitions.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52