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SaaS Churn: Myths, Benchmarks, and Strategies to Retain More Revenue

FastSpring

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

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Why We Created a Slack Community for SaaS and Software Professionals

FastSpring

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

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2021 Financial & Operating Benchmarks: How to Become One of the ‘Haves’ of SaaS

OpenView Labs

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . The first call with a candidate is no longer an interview; it instead needs to be 100% focused on setting the hook. Today growth appears to be all that matters. Then it’s critical to sell, sell, sell.

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Different Types of NPS Surveys and When to Use Each

User Pilot

Invite passives to interviews to learn more about their expectations. Post-purchase or plan upgrades to understand customer expectations NPS surveys triggered after customers make payment will help you identify friction and areas of improvement in your checkout. It’s also perfect for internal benchmarking. an invoicing app.

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Member Spotlight – Sage

OPEXEngine

Member Spotlight Series: An Interview with Dominic Ballinger, Director of FP&A and Integration at Sage. Do you have any best practices in the current environment that you’d like to share with your peers in the SaaS and software community? . “We How do you use benchmarking, and the BenchmarkEngine to help with your business?

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Startup Sales: Everything You Need to Know About Building Your First Sales Team

Chart Mogul

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

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3 Steps to perform a pricing audit and maximize profitability

ProfitWell

A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Powerful algorithms and pricing data with ProfitWell software help you identify what matters to who. We’re more than just a software.