OPEXEngine

DECEMBER 17, 2019

The Value of Benchmarking. The last two decades of SaaS evolution has generated an enormous amount of information about financial and operational metrics and their reporting. Using current benchmarks, you’ll typically see that the mean gross margin for SaaS companies seems to coalesce around 77%. Bottom-Up Expense Forecasting.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

BetterCloud

NOVEMBER 4, 2022

As an IT pro, you’ve no doubt embraced SaaSOps, put security policies in place to protect your organization’s data, streamlined operations, and freed up time spent on tedious activities, allowing your team to focus on more strategic initiatives that move the business forward. The BetterCloud Benchmarking Assessment can help.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Benchmarks 52

OPEXEngine

FEBRUARY 23, 2022

Like the benchmarking of any key metric, you will drive operational efficiency and better use of your resources, when you see the variance between your company and your peers at the same stage and with a similar business model.

Scale 52

Scale Benchmarks Marketing Sales 52

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Steps to Successful Data-Driven Customer Engagement. Scale action to efficiently retain customers. Turn understanding into action.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. By analyzing your journey, you can discuss tradeoffs between headcount and the customer experience with real data, which is much more effective than an emotional plea to your finance team. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

OPEXEngine

JANUARY 17, 2020

Downward trending cost of goods (COGs) benchmarks are improving SaaS gross margins. If your subscription gross margin exceeds the 70% median for smaller companies, and 78% for larger companies, as shown in the OPEXEngine database, investors will dive in to make sure that you are not manipulating the data. Third-party Fees.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

Payrix

APRIL 24, 2024

For a business to operate efficiently and successfully today, they must be able to process digital payments. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation. You know the inflection point of a decision.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162