ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

SmartKarrot

NOVEMBER 17, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 19

Customer Success Development Team Review Systems Review Headcount 19

OpenView Labs

JUNE 10, 2019

Breaking down everything from must-have skills to mistakes to be avoided to up-and-coming trends within the SaaS product management space, these insights from Roadmunk are a worthy primer on the discipline of PM. The Key To Happier Customers? Customer Success And Product Management Alignment. Team Alignment.

Management 55

Management SaaS Scale Sales Recruiting 55

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

Totango

NOVEMBER 5, 2019

You can track an entire segment over a month, for example, and reveal the percentage of your customers that are daily, frequent, occasional, or inactive users. By measuring the results against benchmarked goals, you can identify accounts in need of support or those ready for expansion. The Benefits of a Customer Success Platform.

Metrics 64

Metrics Customer Success Customer Lifetime Value Headcount 64

Totango

APRIL 14, 2020

Customer segmentation is a way of grouping customers who have specific things in common. This lets you provide those customers with a more personalized experience. All customer success efforts are based on the pursuit of additional and unexpected product value that leads to mutually beneficial growth for you and your customer.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Steps include including discovery calls, demos tailored to the prospect’s use case, solution validation, customized proposals and back-and-forth negotiation.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Steps include including discovery calls, demos tailored to the prospect’s use case, solution validation, customized proposals and back-and-forth negotiation.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Steps include including discovery calls, demos tailored to the prospect’s use case, solution validation, customized proposals and back-and-forth negotiation.

Scale 40

Scale Startup Technical Review Software Review 40

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109