Benchmarks compliance Customer Lifetime Value 
User Pilot
SEPTEMBER 2, 2024
Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.
User Pilot
JUNE 16, 2024
Looking for reliable metrics benchmarks to gauge your product performance and inform your decisions? That’s what you can find in Userpilot’s Product Metrics Benchmark Report. Surprisingly, SLG companies had higher user activation, checklist completion rates, core feature activation rates, and shorter time to value.
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SaaStr
MARCH 28, 2025
SMB customers. The first 90 days of customer adoption are make-or-break Bill.com discovered their highest attrition occurs in this critical window, after which customers become remarkably sticky. The compliance risk is significant,” Ren says. 5 Non-Obvious Learnings from Bill.com’s Journey to $1.4B
User Pilot
FEBRUARY 12, 2025
However, if your product depends on repeat engagement to drive customer lifetime value and loyalty , measuring user stickiness is important. On the other hand, if success depends more on repeat purchases rather than continuous engagement, then customer retention rate may be a better focus. Lness (L20/30, etc.):
User Pilot
MAY 16, 2023
Good value metrics are easy to understand for users, aligned with product value , and grow with customer usage. To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value.
User Pilot
AUGUST 23, 2024
A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. Welcome new customers and use surveys to gather profiling information to personalize their experience. Let’s explore two main ones.
User Pilot
SEPTEMBER 1, 2024
TL;DR A well-aligned pricing framework attracts the right customers, encourages product adoption , and maximizes customer lifetime value. A pricing model defines the specific structure of how customers are charged (e.g., value-based , competitive pricing). Let’s dive in! Slack pricing example.
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